Kayla Bangert
Atlanta,GA
Summary
Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent problem-solving skills.
Overview
8
8
years of professional experience
Work History
Baker
Publix
06.2019 - Current
- Converting mass values accurately
- Proficient in safety protocols and procedures
- Knowledgeable in ordering truck, department transfers, and quality control
- Produced consistently high-quality baked goods for customers.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Managed customer service operations, including taking orders and resolving complaints.
Bakery Appentice
Publix
16560 N Nebraska Ave, Lutz, FL 33549
07.2018 - 06.2019
- Baking goods by following recipes with assistance
- Taking complex specialty orders for customers with assistance
- Maintained safe food handling standards at all times.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Offered every customer exceptional service and learned regular customers' preferences.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
- Operated commercial mixers, ovens and bread slicers.
- Maintained accurate records of production, shrink, sales and inventory to support profits and revenue.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
Bakery Clerk
Publix
2100 Winter Springs Blvd Oviedo, FL 32765
12.2016 - 07.2018
- Taking specialty orders for customers efficiently
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Inspected goods to establish accurate pricing and labeling.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Cashier
Publix
9846 Glades Rd Boca Raton, FL 33434-3917
12.2015 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Ohio Virtual Academy
Skills
- Professional Telephone Manner
- Active Learning
- Loss Minimization
- Cleanliness and Sanitation
- Quality Control
- Adaptive and Creative
- Inventory Reporting
- Social Perceptiveness
- Judgment and Decision-Making
- Effective Working Relationships
- Visual Displays
Accomplishments
- Parma Animal Shelter Cat care specialist 1 year
- Child-Care provider Babysitter 4+ years
- Common Threads Stock Retail Volunteer 1 month
Timeline
Baker
Publix
06.2019 - Current
Bakery Appentice
Publix
07.2018 - 06.2019
Bakery Clerk
Publix
12.2016 - 07.2018
Cashier
Publix
12.2015 - 05.2016
High School Diploma -
Ohio Virtual Academy