Kayla Barber
Erie,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and trust. Expert in customer relations and project management, adept at driving results through meticulous attention to detail and a determined approach. Demonstrated ability to exceed targets and streamline operations, ensuring fiscal responsibility and operational efficiency.
Overview
20
20
years of professional experience
Work History
Business Owner
KaylaKare FCCH
Erie, PA
12.2012 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Successfully trained 37 Mentees through Keystone Stars
Executive Administrative Assistant
Modern Industries
Erie, PA
06.2011 - 10.2012
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
Sales Associate
Megagrafix
Erie, PA
12.2008 - 08.2011
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Assistant Sales Manager
Scott Enterprise Corporate Office
Erie, PA
06.2004 - 12.2008
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Education
Associate of Science - Early Childhood Education
Grand Canyon University
Phoenix, AZ12.2017
Associate of Science - Dental Assisting
Tri-State Business Institute
Erie, PA06.2013
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Project Management
- Cost Control and Budgeting
- High Stress Tolerance
Timeline
Business Owner
KaylaKare FCCH
12.2012 - Current
Executive Administrative Assistant
Modern Industries
06.2011 - 10.2012
Sales Associate
Megagrafix
12.2008 - 08.2011
Assistant Sales Manager
Scott Enterprise Corporate Office
06.2004 - 12.2008
Associate of Science - Early Childhood Education
Grand Canyon University
Associate of Science - Dental Assisting
Tri-State Business Institute