Kayla Barber
Erie,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and trust. Expert in customer relations and project management, adept at driving results through meticulous attention to detail and a determined approach. Demonstrated ability to exceed targets and streamline operations, ensuring fiscal responsibility and operational efficiency.
Overview
20
20
years of professional experience
Work History
Business Owner
KaylaKare FCCH
12.2012 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Successfully trained 37 Mentees through Keystone Stars
Executive Administrative Assistant
Modern Industries
06.2011 - 10.2012
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
Sales Associate
Megagrafix
12.2008 - 08.2011
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Assistant Sales Manager
Scott Enterprise Corporate Office
06.2004 - 12.2008
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Education
Associate of Science - Early Childhood Education
Grand Canyon University
Phoenix, AZ12.2017
Associate of Science - Dental Assisting
Tri-State Business Institute
Erie, PA06.2013
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Project Management
- Cost Control and Budgeting
- High Stress Tolerance
Timeline
Business Owner
KaylaKare FCCH
12.2012 - Current
Executive Administrative Assistant
Modern Industries
06.2011 - 10.2012
Sales Associate
Megagrafix
12.2008 - 08.2011
Assistant Sales Manager
Scott Enterprise Corporate Office
06.2004 - 12.2008
Associate of Science - Early Childhood Education
Grand Canyon University
Associate of Science - Dental Assisting
Tri-State Business Institute
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