Kayla Barnes
Iuka,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Easy Finance
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handling bank deposits and post office runs as well as representing the company on court trials.
Customer Service Representative
Pickwick Landing Lodge Hotel Desk Clerk
06.2020 - 11.2023
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for increased efficiency and reduced waiting times.
- Maintained accurate records of room availability, ensuring timely updates to booking systems.
- Assisted guests with reservations, making necessary adjustments to accommodate special requests.
- Collaborated with housekeeping staff to ensure rooms were ready for incoming guests on time.
- Managed financial transactions accurately, balancing cash drawers at the end of each shift.
- Handled phone calls professionally, directing inquiries to appropriate departments as needed.
- Resolved guest complaints in a timely manner, ensuring satisfactory outcomes for both parties involved.
- Collected room deposits, fees, and payments.
Cashier
Martyville Gas Station
05.2013 - 06.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Tishomingo County High School
Iuka, MS05.2013
Skills
- Product Knowledge
- Paperwork Processing
- Scheduling
- Complaint Resolution
- Data Entry
- Data Collection
- Appointment Scheduling
- Spreadsheets
- Process Optimization
- Customer Service
- Money Handling Abilities
- Filing
- Coordination
- Prioritization
- Follow-Up Skills
- Payment Processing
Timeline
Customer Service Representative
Easy Finance
10.2023 - Current
Customer Service Representative
Pickwick Landing Lodge Hotel Desk Clerk
06.2020 - 11.2023
Cashier
Martyville Gas Station
05.2013 - 06.2020
High School Diploma -
Tishomingo County High School
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