Kayla Barreiro
Lehigh Acres,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Wheelchair Agent
G2 Secured Staff
05.2023 - 09.2023
- Transported over 100 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
- Responded to transportation questions and requests for information from children and parents.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Provided customers with information on routes, timetables or concourses.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Responded to on-going radio communication between coworkers and gate agents.
- Complied with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
- Gathered wheelchairs in concourse and returned to staging area for use.
Elderly Caregiver
Private Care
05.2022 - 01.2023
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
Customer Service Representative
Nothing Bundt Cakes
05.2020 - 08.2020
- Processed high volume of orders effectively.
- Provided excellent customer service by responding to requests, assisting with product selection and handling ordering function.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Packaged finished products for sale.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Operated cash registers and processed payments accurately.
Education
High School Diploma -
City of Hialeah Educational Academy
Hialeah, FL06.2021
Skills
- Boarding gate procedures
- Security Screenings
- Relationship Building
- Mobility Assistance
- Active Listening
- Attention to Detail
- Multitasking Abilities
- Friendly, Positive Attitude
- Safety awareness
- Team Player
- Complex Problem-Solving
- Patient Care
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wheelchair Agent
G2 Secured Staff
05.2023 - 09.2023
Elderly Caregiver
Private Care
05.2022 - 01.2023
Customer Service Representative
Nothing Bundt Cakes
05.2020 - 08.2020
High School Diploma -
City of Hialeah Educational Academy
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