Kayla Barrows
Hampton,VA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Proven track record of providing exceptional customer service to patients, visitors and health care professionals. Skilled in appointment scheduling, insurance verification, billing and payment processing and medical records management.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
TPMG Peninsula Internal and Geriatric Medicine
Newport News , VA
08.2023 - Current
- Maintained accurate patient records in the electronic health records (EHR) system, ensuring data integrity.
- Entered patient information, including insurance, demographic, and health history, into the system to keep all records up to date.
- Greeted patients, assessed needs, and directed them to appropriate personnel.
Front Desk Receptionist
EVMS Maternal Fetal Medicine
Newport News , VA
10.2020 - 07.2023
- Assisted with scheduling patient appointments, optimizing provider schedules for maximum efficiency.
- Received positive feedback from 95% of patients for providing courteous and empathetic service.
- Managed inbound and outbound calls from patients, addressing inquiries and resolving issues promptly.
Appointment Secretary
Tidewater Orthopaedic Associates
02.2016 - 03.2020
- Prepared, compiled, and filed documents, as well as reports, presented to various parties.
- Operated the multiline telephone system to independently handle over 60 calls each day.
- Conducted patient intake interviews to collect medical information and insurance details.
Education
High School Diploma -
Kecoughtan High
Hampton06.2009
Some College (No Degree) - Health Information Management
Laurel Ridge Community College
Warrenton, VASkills
- Resource Management
- Strong organization
- Insurance practices
- Patient interviewing skills
- Electronic Health Records (EHR) Proficiency
- Excellent communication skills, both verbal and written
- Accuracy and precision
- Medical terminology knowledge
- HIPAA Compliance
- Payment Collection
References
References available upon request.
Timeline
Patient Service Representative
TPMG Peninsula Internal and Geriatric Medicine
08.2023 - Current
Front Desk Receptionist
EVMS Maternal Fetal Medicine
10.2020 - 07.2023
Appointment Secretary
Tidewater Orthopaedic Associates
02.2016 - 03.2020
High School Diploma -
Kecoughtan High
Some College (No Degree) - Health Information Management
Laurel Ridge Community College
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