Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

Kayla Barton - Gassaway

Washington

Summary

Experienced and dedicated manager with over 10 years in hospitality and community management, specializing in optimizing property operations and improving efficiency. A motivational leader and analytical problem-solver with strong skills in team building, employee engagement, and customer relations. Recognized for using independent decision-making and sound judgment to drive company success. Proficient in training, monitoring, and boosting team morale to enhance performance. Highly organized and skilled in client relations, offering exceptional communication, multitasking, and problem-solving abilities. Committed to delivering quality service and building strong client relationships, with a professional and approachable demeanor.

Overview

3
3
years of professional experience
1
1
Certification

Work History

XM and Community Manager

JLL
02.2024 - 12.2024
  • I effectively managed budgets and optimized resource allocation to maximize event impact while ensuring cost-efficient planning. With expertise in budget management, contract negotiation, and third-party vendor coordination, I successfully oversaw all aspects of event logistics—from booking and promotions to seamless execution—delivering high-quality experiences. By fostering strong communication with clients and internal teams, I streamlined daily operations, maintained meticulous records, and ensured budget compliance. My background in hospitality, guest service management, and corporate event planning allowed me to enhance customer satisfaction and build strong community relationships. Additionally, I ensured compliance with laws and regulations while monitoring events, resolving tenant inquiries, and implementing marketing initiatives to drive engagement and community growth. Using data-driven insights and financial analysis, I continuously assessed and refined strategies to align with organizational goals and boost overall success.

Office Accounts and Billing Specialist

Tishman Speyer
11.2022 - 07.2023
  • I managed over $10 million in accounts receivable and $400,000 in accounts payable each month, ensuring accurate and timely financial processing while maintaining compliance with billing procedures and building codes. Through invoice processing and vendor management, I conducted outbound calls to vendors and customers, addressing discrepancies and resolving payment concerns to strengthen relationships. By investigating daily variances, I identified and corrected errors, ensuring financial accuracy and operational efficiency. I also provided exceptional service by handling inquiries and resolving concerns for residents, visitors, and vendors, reinforcing strong client relationships. Leveraging problem-solving and operations management expertise, I analyzed financial performance metrics to generate insights that optimized processes and improved overall productivity.

Director of Concierge and Custom Services

NFC Amenity Management
05.2022 - 10.2022
  • I was a dedicated leader with a strong background in property management, overseeing day-to-day operations to ensure high standards, quality service, and customer satisfaction. With hands-on experience in team leadership and employee training, I provided guidance and support to maintain seamless operations while fostering a collaborative work environment. I excelled at problem-solving and customer engagement, proactively addressing guest concerns and employee needs to uphold property integrity and service excellence. Through leadership development, coaching, and cross-department collaboration, I drove operational efficiency and team success. Additionally, I ensured compliance by conducting meticulous auditing and documentation, utilizing Yardi Property Management software, and overseeing payroll and new hire training, contributing to smooth and effective property operations.

Lead Concierge and Leasing Office Assistant

Classic Concierge
10.2021 - 04.2022
  • I was a dedicated professional with a strong background in concierge operations, office management, and administrative coordination, thriving in fast-paced environments while ensuring seamless daily operations and delivering exceptional client service. With expertise in leadership, team management, and problem-solving, I effectively oversaw scheduling, meetings, and executive calendars to optimize efficiency. My proficiency in correspondence, document management, and multi-line switchboard operations ensured clear communication and structured workflows. Additionally, I excelled in employee training, front office operations, and customer service, consistently enhancing organizational success. Proficient in Windows and Microsoft Office Suite, I remained committed to streamlining processes and driving operational excellence.

Education

No Degree - Hospitality Management (Completed Coursework)

The Art Institute of Washington
Rosslyn, VA

General Studies

DiplomaCrossland High School
Temple Hills
05-2012

Skills

  • Community Engagement, Concierge Services, and Guest Management, Team Leadership, Guest Relations
  • Post-event analysis, Manage Budgets, Event marketing, Onsite execution, Vendor Account Monitoring, Event design, and Budget development
  • Accounts Payable and Accounts Receivable, Entry Recording, and Check Processing
  • Professional Correspondence
  • Administrative Duties and Procedures

Websites

Certification

CPR Certification

Additional Information

  • Willing to relocate: Anywhere

Timeline

XM and Community Manager

JLL
02.2024 - 12.2024

Office Accounts and Billing Specialist

Tishman Speyer
11.2022 - 07.2023

Director of Concierge and Custom Services

NFC Amenity Management
05.2022 - 10.2022

Lead Concierge and Leasing Office Assistant

Classic Concierge
10.2021 - 04.2022

No Degree - Hospitality Management (Completed Coursework)

The Art Institute of Washington

General Studies

DiplomaCrossland High School

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Kayla Barton - Gassaway