Kayla Bartron
Palmyra
Summary
A Customer Service Representative with six years of experience supporting call center team and turning cancellations into satisfied customers. With the understanding of new protocols and updated efficentcy for call handling skills. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Rochester Regional Health
02.2025 - Current
- Check on residents for checks and when they use their call bell.
- Help provide residents with new briefs or pull ups when they need them.
- Help residents with oral care, foot care, peri care, & penile care.
- Complete care tracker before shift ends.
- Relay any new symptoms, skin breakdown and apply barrier cream for help.
- Help with ambulation for residents and ROM.
Medical Assistant
Rochester Regional Health
01.2024 - 02.2025
- Medical assistants perform administrative tasks such as collecting information and updating patient records, updating insurance details, completing hospital admissions forms, scheduling lab services, and scheduling appointments. Clinical duties include obtaining medical histories, collecting laboratory specimens, measuring and recording vital signs, administering electrocardiograms, and preparing patients for physical examinations.
Access Associate
Rochester Regional Health
08.2023 - 01.2024
- Taking in patients payment.
- Checking in patients and checking out.
- Calling patients for appointment scheduling.
- Confirming patient information.
- Retrieving patients information.
- Sending patient information via MyCare.
Sales & Management Trainee
Oaks Construction
04.2022 - 08.2023
- With the responsibilities of a Sales & Management Trainee, having a positive demeanor. Managing high call volumes efficiently to ensure satisfaction.
- Uploading new data to assist the sales department
- Understanding new protocols and implementing them in a immediate fashion.
- Making Recommendations to fit their their needs.
- Addressing and solving customer feedback with a positive outcome.
- Analyzed and evaluated financial data
- Working with customers to book rentals in a timely fashion. Processing transactions for customers. Maintained accurate records of customer transactions.
- Providing needed explanation to customers when there is a question on specific invoices.
Service Advisor
Van Bortel Subaru Express
08.2021 - 02.2022
- Check customers in for appointments
- Talk to customers about issue(s) with vehicle and providing new updates in a timely manner.
- Check customers out with payments & explanation with vehicles services.
- Take pictures of vehicles that were in need of a service.
- Keep vehicle appointments and walk in at a paced schedule.
- Mannaging the service team with a positive attitude, and keeping service techs up to date with daily EXPRESS goals.
- Providing neccessary feedback to service techs, when there is a negative feedback from a customer.
Education
High School Diploma - undefined
Victor Senior High
Victor, New York06.2019
Skills
- Proficient Data Entry
- Organizational Skills
- Service Experience
- Proficient Use of Microsoft Powerpoint
- Proficient Use of Microsoft Office
- Time Management
- Delegating Assigned Tasks
- Money Handling Skills
Certification
Certification in BLS & CNA.
Timeline
CNA - Certified Nursing Assistant
Rochester Regional Health
02.2025 - Current
Medical Assistant
Rochester Regional Health
01.2024 - 02.2025
Access Associate
Rochester Regional Health
08.2023 - 01.2024
Sales & Management Trainee
Oaks Construction
04.2022 - 08.2023
Service Advisor
Van Bortel Subaru Express
08.2021 - 02.2022
High School Diploma - undefined
Victor Senior High
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