Kayla Bass
Saltillo,MS
Summary
Detail-oriented professional with experience in loan servicing, payment processing, and account maintenance. Expertise in ensuring data accuracy and maintaining compliance with banking regulations while effectively supporting internal teams. Proven track record of contributing to organizational success through meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Loan Maintenance Specialist 2
Cadence Bank
Tupelo, MS
04.2025 - Current
- Processed payments using specialized monetary tickets and maintained unpost reports.
- Assisted with electronic forms for address changes, interest rate adjustments, misapplied payments, and loan coding modifications. Entered renewal information accurately.
Operations Specialist Manager
Cadence Bank
Tupelo, MS
06.2024 - 04.2025
- Team supervision & coaching.
- Staffing for production volumes.
- Performance management.
- Collaborated with vendors to initiate and execute new project developments.
- Oversaw payment processes for PO boxes and coordinated with USPS to ensure timely service.
- Resolved customer issues and facilitated implementation of new processes.
Operations Specialist 2
Cadence Bank
Tupelo, MS
02.2023 - 06.2024
- Mentored and guided teammates to enhance skill development.
- Resolved customer inquiries by addressing errors and implementing corrective measures.
- Assumed responsibilities during staffing shortages.
- Ensured daily upload of each account to maintain data accuracy.
Operations Specialist 1
Cadence Bank
Tupelo, MS
09.2020 - 02.2023
- Opening and sorting daily mail.
- Processing payments and remittance for customers.
- Executed file uploads to customers while ensuring adherence to deadlines.
- Ensuring accuracy with each customer.
- Generated and sent daily total summaries to customers for record-keeping and reference.
- Updated documentation for customer procedures to ensure compliance and improve service delivery.
Call Center Representative
Cadence Bank
Tupelo, MS
09.2019 - 09.2020
- Diagnosed and addressed debit card-related problems for customers, facilitating prompt solutions and satisfaction.
- Submitted disputes for customers with fraud activity.
- Established travel alerts on customer accounts to ensure seamless access during trips and maintain customer satisfaction.
- Delivered exceptional customer service by prioritizing customer needs and satisfaction.
Debt Collector
Franklin Collection Service
Tupelo, MS
02.2019 - 09.2019
- Team supervision & coaching.
- Staffing for production volumes.
- Performance management.
- Collaborated with vendors to initiate and execute new project developments.
- Oversaw payment processes for PO boxes and coordinated with USPS to ensure timely service.
- Resolved customer issues and facilitated implementation of new processes.
Skills
Payment processing & posting
Attention to detail
Problem - solving
Time Management & prioritization
Customer service
People skills
Accomplishments
Receiving no errors on processing payments in Lockbox for 3 years.
Collaborated with a teammate in the development of a more efficient way of processing credit card and mortgage payments.
Timeline
Loan Maintenance Specialist 2
Cadence Bank
04.2025 - Current
Operations Specialist Manager
Cadence Bank
06.2024 - 04.2025
Operations Specialist 2
Cadence Bank
02.2023 - 06.2024
Operations Specialist 1
Cadence Bank
09.2020 - 02.2023
Call Center Representative
Cadence Bank
09.2019 - 09.2020
Debt Collector
Franklin Collection Service
02.2019 - 09.2019