Kayla Bates
Florence
Summary
With a proven track record at Walgreen's Distribution Center and Lowe’s , I excel in customer service and problem-solving, ensuring high satisfaction. Skilled in software proficiency and relationship building, I've consistently enhanced team efficiency and customer loyalty through innovative solutions and exceptional interpersonal skills.
Diligent Desired Position with solid background in managing cashier operations and providing excellent customer service. Effectively trained and supervised cashier teams, ensuring smooth transactions and handling customer inquiries. Demonstrated expertise in cash handling and maintaining accurate financial records.
Overview
15
15
years of professional experience
Work History
Nail Technician
Hands On Nail Salon
11.2022 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Head Cashier
Lowes Home Improvment
06.2017 - 11.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Pharmacy Technician
Walgreen's Distribution Center
05.2016 - 06.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calling doctors offices for prescriptions
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assembly Line Production Worker
North American Lighting
05.2012 - 09.2014
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
Front End Associate
KFC
04.2010 - 12.2011
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
Education
High School Diploma -
Muscle Shoals High School
Muscle Shoals, AL05.2012
Skills
- Customer service
- Time management
- Nail art techniques
- Problem-solving skills
- Appointment management
- Relationship building
- Team collaboration
- Operations leadership
- Training and coaching
- Financial administration
- Proficient in software
- Sales proficiency
- Workspace organization
- Cash handling
Timeline
Nail Technician
Hands On Nail Salon
11.2022 - Current
Head Cashier
Lowes Home Improvment
06.2017 - 11.2021
Pharmacy Technician
Walgreen's Distribution Center
05.2016 - 06.2017
Assembly Line Production Worker
North American Lighting
05.2012 - 09.2014
Front End Associate
KFC
04.2010 - 12.2011
High School Diploma -
Muscle Shoals High School
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