Kayla Baylis
Administrative Assistant/Customer Service Representative
Pineville,WV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Motivated professional with extensive experience in customer service, sales and administrative tasks. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Work From Home Customer Service Agent
Omni Interactions
01.2023 - 05.2023
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Sales Associate
Little General
Pineville, WV
05.2018 - 09.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
7 Eleven, Inc
Pineville, WV
08.2015 - 12.2016
- Managed inventory control and restock shelves
- Receive payment by cash, debit, credit card
- Made sure the store meets health department and corporation cleanliness standards
- Overseen large sums of cash
- Cleaned inside and outside of store and parking lot
- Making sure the merchandise are front faced
- Maintained the store in a clean and safe way that promoted the desire of clients to return to the store
- Managed opening and closing shift paperwork, inventory control, shift management, monitoring of store activity, as well as stocking and cashiering duties
- Ordering, cash handling, customer service, merchandising, training new employees, keeping store up to date
- Handled cash and credit card transactions
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Homemaker
Integrated Resources Inc
Maben, WV
03.2013 - 08.2015
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
Assistant Manager
Family Dollar Stores, Inc
03.2012 - 08.2013
- Establish and implement policies, goals, objectives, and procedures for their department
- Direct and supervise employees engaged in sales, inventorytaking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to its specified level
- Keep records of purchases, sales, and requisitions
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Instruct staff on how to manage difficult and complicated sales
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
Sandwich Artist
Subway
10.2007 - 03.2013
- Greeted guests, promoted specials, and took orders.
- Assisted customers in choosing menu it
ems by providing food complementing information. - Organized freezers, refrigerators, and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice and trim food.
- Shared information with customers about menu items, preparation methods and ingredients.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Certified Nursing Assistant
Raleigh General Hospital
Beckley, WV
10.2011 - 11.2011
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Educated patients and family members on best home care practices for healing and recovery.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Certification - Certified Nursing Assistant
Wyoming County Career & Technical Center
Pineville, WV 08.2009 - 05.2010
Certification - Phlebotomist
Wyoming County Career & Technical Center
Pineville, WV 08.2008 - 01.2009
High School Diploma -
Westside High School Clearfork
Clear Fork, WV 08.2005 - 05.2009
Associate of Science - Medical Assistant
South University
Savannah, GA 10.2023 - Current
Skills
- Document control
- Microsoft Office
- Multi-tasking
- Verbal and Written Communication
- Excellent people skills
- Outgoing
- Problem-solving skills
- Highly motivated
- Collaborative
- Hotel Reservations
- Online Chat
- Calendar management
- Livechat Messaging
- Call Center Operations
- Sales experience
- Sales trends
- Team-building
- Fraud Prevention and Detection
- Strong Telephone Etiquette
- High-Volume Environments
- Administrative and Office Support
- Customer Data Confidentiality
- Understanding Customer Needs
- Clerical Support
- Wound Care
- Management Abilities
- Sales and Upselling
- End Cap Placement
- Patient Profiles
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Science - Medical Assistant
South University
10.2023 - Current
Work From Home Customer Service Agent
Omni Interactions
01.2023 - 05.2023
Sales Associate
Little General
05.2018 - 09.2018
Sales Associate
7 Eleven, Inc
08.2015 - 12.2016
Homemaker
Integrated Resources Inc
03.2013 - 08.2015
Assistant Manager
Family Dollar Stores, Inc
03.2012 - 08.2013
Certified Nursing Assistant
Raleigh General Hospital
10.2011 - 11.2011
Certification - Certified Nursing Assistant
Wyoming County Career & Technical Center
08.2009 - 05.2010
Certification - Phlebotomist
Wyoming County Career & Technical Center
08.2008 - 01.2009
Sandwich Artist
Subway
10.2007 - 03.2013
High School Diploma -
Westside High School Clearfork
08.2005 - 05.2009
Languages
- English
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