Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Behrens

Sioux City,IA

Summary

Driven Pharmacy Technician, Customer Service Representative with 10+ years of experience and Administrative Assistance abilities, with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions or handling customer accounts or profiles. Looking for an more advanced role and added responsibilities.

Overview

13
13
years of professional experience

Work History

Certified Pharmacy Technician

Drilling Pharmacy
01.2020 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.

Administrative Assistant

Rasmussen Mechanical Services
08.2016 - 06.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Customer Service Representative

VIZIO
05.2011 - 10.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled multiple chat windows with multiple customers, handling each customer in a timely matter.

Education

Associate of Science -

Western Iowa Tech Community College
Sioux City, IA

High School Diploma -

Elk Point Jefferson High School
Elk Point, SD
05.2010

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Manual and automated medication dispensing
  • Workflow Optimization
  • Pharmacist support
  • Immunizations
  • New Hire Onboarding
  • Medication Therapy Management
  • Point of Care Testing
  • Heartsaver First Aid CPR AED (First Aid CPR AED)

Timeline

Certified Pharmacy Technician

Drilling Pharmacy
01.2020 - Current

Administrative Assistant

Rasmussen Mechanical Services
08.2016 - 06.2019

Customer Service Representative

VIZIO
05.2011 - 10.2016

Associate of Science -

Western Iowa Tech Community College

High School Diploma -

Elk Point Jefferson High School

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Kayla Behrens