Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
BusinessDevelopmentManager
Kayla Benfanti

Kayla Benfanti

Charleston,SC

Summary

Energetic person with top-notch relationship-building, sales and money-handling abilities.

Authorized to work in the US for any employer. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Universal Banker

Ameris Bank
09.2022 - Current


  • Assist customers with mobile banking and account management tools
  • Answer customer questions, providing information on bank products and services
  • Identify cross-selling opportunities and direct potential customers to the correct department
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.

Aftersales Executive/ Title Clerk

Maranello Ferrari, Alfa Romeo of WNY
10.2020 - 09.2022
  • Answer phones
  • Process all paperwork for contracts through NYS DMV and financial institutions
  • Sales for new and used vehicles
  • Help with bookkeeping and appointment scheduling
  • Entered title and vehicle information into database.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Maintained control log of vehicle certificates of origin and titles, using Excel and Dealerconnect.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Prepared closing disclosures, post-closing records and disbursements.

Clerk Typist I

Erie County, Social Services
10.2019 - 06.2020
  • Process Medicaid and S.N.A.P applications for re-certification
  • Quality Control and storage of important documentation.

Lead Teller

KeyBank
08.2014 - 06.2018
  • Working alongside the management team, performing a variety of customer account transactions, which include processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments
  • Ability to work within established policies, procedures and guidelines of financial institution
  • NMLS licensed
  • Identify customer needs then offering and cross-selling financial products and services
  • Responsible for maintaining a high limit cash drawer
  • Balancing of Vault/ ATM
  • Chosen as 1 of 18 New Teller Mentors in the Buffalo market.
  • Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
  • Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.

Front Desk Agent

Ellicott Development Company
06.2012 - 07.2014
  • Provide room rates and upsell additional amenities to boost revenue for a 108 room hotel
  • Assisted in opening of multiple hotels
  • Provide administrative, reception, and program support to management and staff
  • Collect payments; process charges and credit postings
  • Maintained cash drawer

  • Assist in events held in the hotel
  • Proficient in duties of other departments; housekeeping, laundry, breakfast, maintenance, as well as various management duties
  • Adjust payments; verify correct charges and credit postings to corresponding guest folio
  • Process daily revenue reports
  • Sell group reservations; block of 10 or more rooms.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.

Cheerleading Coach

Frontier Central School District
01.2009 - 01.2015
  • FRONTIER MODIFIED, Coached 25 girls, ages 12-14.

  • Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
  • Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
  • Consistently enforced safety protocols during practices, reducing injury rates among participants significantly.

Administrative Assistant / Receptionist

Town of
01.2011 - 01.2012
  • Provided administrative support to Directors of Recreation of an organization employing 200+ staff members at more than 5 locations
  • Supplied information to customers inquiring about one of many seasonal programs offered
  • Managed payments, enrollments, receipts, and transactions
  • Processed paperwork for employees and program participants
  • Provided daily file upkeep/organization
  • Prepared packets and brochures to be mailed
  • Dispatched incoming calls via multi-line switchboard
  • Confidentially managed payments and customer information
  • Town of Hamburg Recreation Dept
  • Collected checks, cash, and credit card payments while maintaining a balanced cash drawer
  • Assisted in other locations when needed
  • Fulfilled reception duties for 5 Directors, 2 Beaches, 2 Day Camp Programs, Seasonal Ice Rink/Roller
  • Rink, Rental Cabin, and 100+ Sports Programs.

Education

Studies / English, Liberal Arts/English

Oswego State University
2011

Erie Community College
Orchard Park, NY
2010

Skills

  • Training
  • Conflict Mediation
  • Customer Service
  • Hospitality service expertis
  • Inventory
  • Microsoft Outlook
  • Schedule Management
  • Typing
  • Upselling
  • Administrative experience
  • Bookkeeping
  • Office Management
  • Leadership
  • Writing Skills
  • Quality Assurance
  • Supervising Experience
  • Microsoft Powerpoint
  • Google Docs
  • Documentation review
  • Adobe Acrobat
  • Fraud
  • Sales
  • Customer relationship management
  • Generating Referrals
  • Employee Motivation
  • Daily Ledgers
  • Customer Outreach
  • Staff Management
  • Community Relations
  • Revenue Generation
  • Reading Comprehension
  • Staff Training
  • Creative Thinking
  • Developing Work Schedules
  • Strategic Planning
  • Risk Management Policies
  • Team Collaboration
  • Cross-Selling Expertise
  • Strong Work Ethic
  • Reliability and punctuality
  • Verbal and written communication
  • Public Speaking
  • Emergency Procedures

Accomplishments

  • Lifetime member of Alpha Epsilon Phi (Phi Nu Chapter)
  • Professional phone training from Carlson Companies
  • Awarded "Black Label" Award for best customer service 2012 - Carlson Hotels

Certification

  • ABA Certifications Present
  • ABA Digital Banker Certification
  • ABA Small Business Banker Certification
  • ABA Customer Service Representative Certification
  • ABA Branch Manager Certification
  • ABA Supervisor/Team Leader Certification
  • ABA Universal Banker Certification
  • ABA Personal Banker Certification
  • ABA Bank Solutions Provider Certification
  • ABA Bank Teller Certification

Additional Information

NMLS Certified

Languages

Spanish
Limited Working

Timeline

Universal Banker

Ameris Bank
09.2022 - Current

Aftersales Executive/ Title Clerk

Maranello Ferrari, Alfa Romeo of WNY
10.2020 - 09.2022

Clerk Typist I

Erie County, Social Services
10.2019 - 06.2020

Lead Teller

KeyBank
08.2014 - 06.2018

Front Desk Agent

Ellicott Development Company
06.2012 - 07.2014

Administrative Assistant / Receptionist

Town of
01.2011 - 01.2012

Cheerleading Coach

Frontier Central School District
01.2009 - 01.2015

Studies / English, Liberal Arts/English

Oswego State University

Erie Community College

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Kayla Benfanti