Kayla Bennett
San Antonio,TX
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Certified Ride Operator
SeaWorld Parks & Resorts
05.2022 - 12.2024
- Balanced multiple responsibilities simultaneously while maintaining a keen focus on guest satisfaction rates throughout each shift.
- Managed high-pressure situations effectively, calmly handling emergency situations according to established protocols.
- Maintained a clean and organized work environment, ensuring optimal ride operation efficiency.
- Conducted thorough daily inspections of rides to guarantee proper functioning and compliance with regulatory standards.
- Assisted disabled or special needs guests, providing necessary accommodations in accordance with ADA regulations.
- Quickly resolved technical malfunctions by collaborating closely with maintenance teams for immediate intervention.
- Ensured guest safety by diligently checking ride restraints and monitoring ride operations.
- Contributed to positive park atmosphere by engaging with guests professionally, fostering an enjoyable experience for all visitors.
- Followed strict opening/closing procedures daily, contributing to the overall integrity of park operations.
- Adhered strictly to company dress code policy at all times, contributing positively towards overall professionalism within the team.
- Monitored passengers and ride operations and enforced safety regulations.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Medical Biller and Coder
Mario Juarez MD
04.2023 - 09.2024
- I completed my externship hours at this facility. It was a great hands-on experience.
- My responsibilities were to call and fax insurances, it is important to code the diagnosis for what a patient is billed for.
- I also had to schedule patients over the phone for a doctor in person visit or via telehealth.
- When billing is involved in this manner it is important to verify a patient's insurance and have copayment or deductible met.
- These duties require attention to detail, knowledge of medical terminology, coding systems, and insurance processes, as well as strong organizational and communication skills.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
- Developed effective communication channels with insurance companies to facilitate prompt resolution of claim inquiries and disputes.
- Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Verified signatures and checked medical charts for accuracy and completion.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Tracked and monitored requests for medical records release.
- Followed up with medical staff regarding missing information in patient records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Transcribed and entered patient medical information into electronic medical records systems.
Caregiver
Institute
05.2023 - 01.2024
- Working with kids who are dealing with speech development and kids who are on spectrum of autism.
- Being a caregiver at this facility I had to make sure breakfast, lunch and snacks were served to them daily.
- Help kids with potty training and learn to instruct nonverbal students sign language.
- As their caregiver also wrote each student's daily activity report sheets and if any incidents happened on my sight those were written down too.
Receptionist
Almouie Pediatrics
01.2022 - 08.2023
- Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
- Extracted information from database to compile reports for audit process.
- Prepared source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained database by entering new and updated Type information.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
- Boosted overall productivity by providing timely feedback on areas of improvement within the data encoding process.
- Provided reliable support during periods of increased workload or staff absences, ensuring timely completion of critical assignments.
- Processed customer and account source documents by reviewing data for deficiencies and errors.
- Assisted colleagues in troubleshooting technical issues related to software applications used for data entry tasks.
- Maintained files, records, and chronologies of entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Obtained scanned records and uploaded into database.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed data entry protocols, rules and regulations.
- Developed and implemented data entry operations.
- Created spreadsheets for more efficient recordkeeping.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Lead Teacher
La Petite Academy Inc.
01.2019 - 04.2021
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Created and developed lesson plans to meet students' academic needs.
- Adapted teaching methods and materials to meet students' varying needs.
Education
Associate In Electronics Engineering Technology - MBA
Southern Careers Institute
TX06.2024
Skills
- Fast paced worker
- Good patience
- Call handling
- Attention to detail
- Excellent communicator
- Listening and comprehension
- Ride operation techniques
- Safety procedures
- Behavior management
- First aid training
- Policy compliance
- Code inspections
- Hospitality and accommodation
- Strong work ethic
- Positive attitude
- Time management
- Multitasking Abilities
- Reliability
- Data entry
- Task prioritization
- Analytical thinking
- CPR certified
- Computer literacy
- Goal setting
- Written communication
Awards
- CPR License
- TABC License
- CDA License
- Medical and Billing Associates degree
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
- Verified and entered check details at rate of Number entries per hour.
- Maintained an average typing speed of Number WPM on all assignments.
- Trained Number new data entry specialists.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Caregiver
Institute
05.2023 - 01.2024
Medical Biller and Coder
Mario Juarez MD
04.2023 - 09.2024
Certified Ride Operator
SeaWorld Parks & Resorts
05.2022 - 12.2024
Receptionist
Almouie Pediatrics
01.2022 - 08.2023
Lead Teacher
La Petite Academy Inc.
01.2019 - 04.2021
Associate In Electronics Engineering Technology - MBA
Southern Careers Institute
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