Kayla Bennett
Florence,SC
Summary
Accomplished professional with a diverse background in healthcare and customer service. Skilled in managing high-volume client interactions, resolving complex issues, and supporting administrative functions. Known for delivering empathetic and efficient service across various communication channels. Recognized for adaptability, strong communication skills, and a collaborative approach that enhances client satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Customer Experience Agent
Alorica
12.2024 - Current
- Resolved complex medical claims by analyzing records, policies, and billing data
- Collaborated with providers to obtain documentation and clarify claim details
- Applied CPT, ICD-10, and HCPCS codes for accurate reimbursement
- Verified patient eligibility and insurance coverage before claim submission
- Managed claim communications, including denials, appeals, and discrepancies
- Followed up with payers to ensure timely resolution of outstanding claims
- Worked closely with cross-functional teams to resolve issues efficiently
- Maintained detailed documentation for audit and compliance purposes
- Boosted customer satisfaction to 98% through prompt, clear communication
- Achieved 98% accuracy rate in processing complex medical claims
Sales Consultant
Club Pilates
03.2023 - 09.2023
- Greeted and assisted clients while managing front-desk operations
- Scheduled 10+ appointments daily for classes and private sessions
- Handled 50+ calls, messages, and mail inquiries with professionalism
- Processed payments, issued invoices, and maintained accurate client records
- Promoted memberships, workshops, and retail merchandise
- Performed administrative tasks including filing and account updates
Call Center Representative
ADP
12.2021 - 04.2022
- Worked in a remote/hybrid call center environment
- Handled 50+ customer interactions daily with personalized, professional service
- Accurately entered customer data and account information into service systems
- Operated dual monitors and headset to manage calls efficiently
- Memorized scripts and procedures to resolve inquiries quickly and increase call volume
- Provided account updates and resolved concerns to ensure customer satisfaction
- Transferred calls and collaborated with team members to improve service outcomes
Manager In Training
Ultratan
10.2020 - 08.2021
- Performed opening and closing procedures, including managing cash receipts, expenses, and daily bank deposits
- Oversaw inventory management, including restocking, sales tracking, and organization of retail and promotional items
- Scheduled and confirmed client appointments both in-person and by phone, ensuring smooth daily operations
- Trained new staff on procedures, customer service standards, and product knowledge
- Promoted products, services, and memberships to boost sales and customer retention
- Assisted with marketing initiatives and in-store promotions to drive traffic and engagement
- Recognized for maintaining a well-organized, customer-focused facility with strong operational efficiency
Education
High School Diploma - General High School Curriculum
Wilson High School
Florence, SCMedical Billing & Coding - undefined
MedCerts
Skills
- Medical billing expertise
- Health insurance verification expertise
- Claims management
- Regulatory compliance expertise
- Eligibility determination for patients
- Health information management
- High-volume call proficiency
- Customer satisfaction management
- Conflict Resolution
- Attentive interpersonal engagement
- Proficient in Microsoft Word, Excel, and Outlook
- Experience with CRM and billing systems
- Data entry proficiency
- Experienced with virtual communication platforms
- Meticulous attention to detail
- Eager to learn
- Effective time management
- Proficient in managing multiple tasks
- Strategic issue analysis
- Dependable and proactive
Timeline
Customer Experience Agent
Alorica
12.2024 - Current
Sales Consultant
Club Pilates
03.2023 - 09.2023
Call Center Representative
ADP
12.2021 - 04.2022
Manager In Training
Ultratan
10.2020 - 08.2021
Medical Billing & Coding - undefined
MedCerts
High School Diploma - General High School Curriculum
Wilson High School
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