Kayla Berger
Portland,OR
Summary
Personable professional with exemplary customer service skills and experience. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
9
9
years of professional experience
Work History
Assistant Manager, Customer Service
Vista Pet Hospital
01.2018 - Current
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Streamlined customer service processes for increased efficiency and improved response times.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed and expedited client questions and concerns to on-staff doctors.
- Managed large amounts of incoming calls and emails in a high volume clinic setting.
- Resolved customer's medical and scheduling questions.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Performed accounts receivable reports on a monthly basis and followed up promptly and accordingly with customers.
- Performed daily totals reports and managed all bank runs.
- Assisted in efficient prescription refill request flow.
Server
Olive Garden Restaurant
08.2015 - 03.2020
- Displayed enthusiasm and promoted excellent service to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Lab Technician
Heartfelt Veterinary Hospital
10.2015 - 06.2016
- Coordinated and managed daily diagnostic/microscopic tests such as hematology reports, CBCs, blood-chemistry panels, urinalysis tests, fecal tests and cytology tests.
- Worked daily using laboratory equipment and instruments such as a light microscope, centrifuge, autoclave, refractometer and chemistry and hematology analyzers to determine diagnostic results for patients.
- Logged detailed diagnostic findings using Cornerstone software.
- Communicated directly with the doctors and clients to discuss daily appointment topics and patient health concerns.
- Performed preventative maintenance on laboratory equipment and instruments.
Education
Bachelor of Science - Biology, Chemistry
University of Wisconsin- La Crosse
La Crosse, WI05.2015
Skills
- Exceptional interpersonal communication
- Innovation and Creativity
- Customer service expertise
- Staff Training and Development
- Problem Resolution
- Positive and Constructive Feedback
- Excellent time management skills
- Microsoft Outlook, Word, and Excel
- Teamwork and Collaboration
- Process Improvement
- Idea Development and Brainstorming
Timeline
Assistant Manager, Customer Service
Vista Pet Hospital
01.2018 - Current
Lab Technician
Heartfelt Veterinary Hospital
10.2015 - 06.2016
Server
Olive Garden Restaurant
08.2015 - 03.2020
Bachelor of Science - Biology, Chemistry
University of Wisconsin- La Crosse
Similar Profiles
Taylor NeariTaylor Neari
Veterinary Receptionist at Vista Vet Animal Hospital & Pet LodgeVeterinary Receptionist at Vista Vet Animal Hospital & Pet Lodge
Kelvin SanchezKelvin Sanchez
Veterinary Surgery Technician / Senior Technician at Lee road pet doc hospital/ Winterpark436 pet doc hospital/ Semoran&408 pet doc hospital (Dr. Larry Adkins)Veterinary Surgery Technician / Senior Technician at Lee road pet doc hospital/ Winterpark436 pet doc hospital/ Semoran&408 pet doc hospital (Dr. Larry Adkins)
Kilee Gordon-RodriguezKilee Gordon-Rodriguez
Kennel Technician at Monte Vista Pet LodgeKennel Technician at Monte Vista Pet Lodge
Jonah StreitJonah Streit
Janitorial and Clothing Closet Manager at The Insight AllianceJanitorial and Clothing Closet Manager at The Insight Alliance
Alex LydgateAlex Lydgate
Team Captain at Lincoln High School FootballTeam Captain at Lincoln High School Football