Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Berthiaume

Management
Saint Paul,MN

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

13
13
years of professional experience

Work History

Store Manager

O'Reilly Auto Parts
06.2022 - Current
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Assisted in recruiting, hiring and training of team members.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Delivery Driver

Crown Delivery & Logistics
08.2021 - 01.2022
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Inspected load security and checked for damages.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Delivered packages to customer doorsteps and business offices.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Developed and maintained courteous and effective working relationships.

Store Manager

Batteries Plus
05.2018 - 08.2021
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Assisted in recruiting, hiring and training of team members.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reported issues to higher management with great detail.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Supervised guests at front counter, answering questions regarding products.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Delivered services to customer locations within specific timeframes.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Coached and trained team members on device repairs such as cell phones, laptops, speakers, iPod, iPad, and more electronics.

Assistant Front End Manager

Menards
09.2014 - 05.2018
  • Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Spearheaded the implementation of new payment processing systems, ensuring smooth transitions for both employees and customers during rollout periods.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained accurate records of sales and financial transactions.
  • Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
  • Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Maintained transaction security by verifying payment cards against identification.
  • Created employee schedules to align coverage with forecasted demands.
  • Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
  • Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
  • Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
  • Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
  • Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
  • Monitored cash drawers in 21 checkout stations to verify adequate cash supply.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.

PCA

LifeWorks
04.2011 - 04.2014
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Cared for clients with diagnoses such as Autism.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Ensured timely completion of homework assignments by assisting with tasks and answering questions.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Supervised children on playground to help develop physical and social skills.
  • Planned fun outings and educational activities to keep children entertained.
  • Enhanced children''s well-being by providing a safe and nurturing environment.
  • Assisted children with homework assignments and special projects across different subjects.
  • Facilitated outdoor playtime to promote physical activity and overall health in the children being cared for.
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
  • Improved children''s social skills through engaging group activities and outings.
  • Reassured children when upset providing emotional support and stability.
  • Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Organized activities that enhanced children's physical, emotional and social well-being.

Education

High School Diploma -

White Bear South Campus Senior
White Bear Lake, MN
06.2013

Skills

  • Policies and Procedures
  • Staff training/development
  • Recruitment and hiring
  • Team leadership and coaching
  • Payroll Management
  • Loss Prevention
  • Operations Management
  • POS Systems
  • Multitasking and Organization
  • Payroll Administration and Timekeeping
  • Outstanding communication skills
  • Staff hiring
  • Performance Evaluation and Monitoring
  • Systems and software expertise
  • Team Building and Leadership

Timeline

Store Manager

O'Reilly Auto Parts
06.2022 - Current

Delivery Driver

Crown Delivery & Logistics
08.2021 - 01.2022

Store Manager

Batteries Plus
05.2018 - 08.2021

Assistant Front End Manager

Menards
09.2014 - 05.2018

PCA

LifeWorks
04.2011 - 04.2014

High School Diploma -

White Bear South Campus Senior

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Kayla BerthiaumeManagement