Kayla Betts
Summary
Highly motivated Lumber Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Sales Representative
National Salvage
04.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Collaborated with cross-functional teams to identify and address customer needs.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Daycare Teacher
Pennylane Daycare
11.2021 - 05.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Receptionist
Uebelhor & Sons Toyota
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Waitress Supervisor
Restraunt
01.2015 - 05.2020
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Strengthened relationships with vendors by negotiating favorable contract terms for bulk purchases of food supplies and equipment rentals.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
Education
High School Diploma -
Shakamak Jr-Sr High School
Jasonville, IN05.2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Document Management
- Clerical Support
- Documentation And Reporting
- Typing Speed
- Office Management
- Tech-Savvy
- Bookkeeping
- Basic accounting
- Document Control
- Mail distribution
- Security awareness
- Meeting Preparation
- Supply Management
- Business operations understanding
- Database Administration
- Attention to Detail
- Customer Service
- Travel Arrangements
- Travel Planning
- Call Answering and Routing
- Microsoft Office
- Payment Processing
- Documentation
- Records Maintenance
- Call Management
- Word Processing
Timeline
Sales Representative
National Salvage
04.2022 - Current
Daycare Teacher
Pennylane Daycare
11.2021 - 05.2022
Waitress Supervisor
Restraunt
01.2015 - 05.2020
Receptionist
Uebelhor & Sons Toyota
High School Diploma -
Shakamak Jr-Sr High School
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