Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kayla Blakeslee

Polo,IL

Summary

Extremely passionate and empathetic individual seeking a position that will challenge me. A position that will allow me to use my best strengths and abilities to resolve issues with the skills I have from previous roles within the company. Experience in problem solving, customer escalations, sales, promotion corrections, documenting accounts and building great customer relationships in my time with Verizon.

Overview

9
9
years of professional experience

Work History

Inside Sales Representative

Verizon Wireless
03.2020 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Built relationships with customers to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Solutions Specialist

Verizon Wireless
12.2014 - 03.2020
  • Scheduled appointments for further services.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Recommended new products and services to customers.
  • Replenished, faced and organized merchandise on shelving.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Actively listened to customers, handled concerns quickly and escalated major issues to manager.
  • Investigated and resolved billing issues and failed promotional credits on behalf of my customers.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Polo Community High School
Polo, IL
06.2004

Skills

  • Critical Thinking
  • Active Listening
  • Conflict Resolution
  • Experience in Microsoft Office
  • Experience in Google Suite
  • Problem-Solving Ability
  • Sales Expertise
  • Documentation

Accomplishments

  • WOW Graduate (2020).
  • Pre-Leader Academy Graduate (2022).
  • Documented and resolved promotion issues through submitting PCA form for customers to correct promotional offers they were promised.
  • Collaborated with team of Supervisors in my district to drive VHI sales.
  • Created contests for District and Team to drive sales for the Inside Sales Channel.


Additional Information

My CliftonStrengths:


  • Restorative: Adept at dealing with problems. They are good at figuring out what is wrong and resolving it.
  • Responsibility: Take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty.
  • Belief: Have certain core values that are unchanging. Out of these values emerges a defined purpose to their lives.
  • Developer: Recognize and cultivate the potential in others. They spot the signs of each small improvement and derive satisfaction from evidence of progress.
  • Input: Have a need to collect and archive. They may accumulate information, ideas artifacts or even relationships.


I have always had a passion for problem solving for my customers, teammates and Supervisors. It's my favorite part of my position. It is also my number one CliftonStrength. I am seeking a position outside of sales that will focus more on my strengths. I know this position I am applying for will challenge me and put my best strengths to work. If you select me for this position I will give it my all.

Timeline

Inside Sales Representative

Verizon Wireless
03.2020 - Current

Solutions Specialist

Verizon Wireless
12.2014 - 03.2020

High School Diploma -

Polo Community High School

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Kayla Blakeslee