Kayla Boggess
Gainesboro,USA
Summary
- Results-driven professional with extensive warehouse experience and exceptional communication skills. Demonstrated expertise in medical billing and data entry, ensuring accuracy and efficiency. Strong organizational skills and attention to detail, complemented by basic computer proficiency and effective time management. Committed caregiver with a focus on addressing both physical and emotional needs of clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Homemaker/Caregiver
Self-employeed
Cookeville, TN
06.2023 - Current
- Provided in-home care services to assist patients with daily activities.
- Utilized the lift to transport patients as needed safely.
- Maintained the cleanliness of homes to promote a healthy environment.
- Assisted patients with bathing to ensure personal hygiene.
- Changed clothes for patients, ensuring comfort and dignity.
- Provided compassionate personal care and assistance with daily living activities.
- Assisted clients with mobility and transportation to appointments and errands.
Front Desk Associate
Tier 1 Orthopedic and Neurosurgical Institute
Cookeville, TN
05.2021 - 09.2021
- Performed check-in and check-out processes for clients efficiently.
- Scheduled appointments, ensuring optimal utilization of resources.
- Executed data entry tasks to maintain accurate client records.
- Provided exceptional customer service to enhance client satisfaction.
- Answered phones promptly, addressing inquiries and concerns.
- Handled registration procedures for new clients effectively.
- Verified insurance information to facilitate seamless service delivery.
- Utilized Greenway Program to enhance operational efficiency in managing patient data.
Front Desk / Data / Courier
CMSI
Cookeville, TN
12.2019 - 05.2021
- Managed customer service inquiries and resolved issues promptly.
- Processed data entry efficiently to maintain accurate records.
- Handled insurance denials and rejections, ensuring timely follow-up.
- Answered phone calls professionally, directing inquiries as needed.
- Created dashboards to visualize key performance metrics.
- Accepted payments at the window, ensuring secure transactions.
- Coordinated courier services for document deliveries.
- Scheduled appointments and registrations to optimize office operations.
Inventory Coordinator
Joann Fabrics & Crafts
Ridgecrest, CA
07.2014 - 04.2019
- Supervised small warehouse operations to enhance inventory management.
- Received freight shipments to maintain stock levels.
- Maintained well-stocked shelves for optimal product availability.
- Established planograms to improve visual merchandising.
- Merchandised products effectively to drive sales.
- Provided customer service to address inquiries and resolve issues.
- Promoted sales initiatives to increase revenue.
- Ensured customer satisfaction through proactive engagement and support.
Education
Some College -
DeVry University
Remote05.2024
High school diploma - GED
Jackson County Adult School
Gainesboro, TN06.2008
Skills
- Merchandising and planograms
- Patient care
- Mobility assistance
- Client transportation
- Compassionate communication
- Meal preparation
- Housekeeping tasks
- Housekeeping
- Daily living activities assistance
- Transportation services
- HIPAA compliance
- Heavy lifting
- Internet of things (IoT)
- Data entry and clerical support
- Customer service and relations
- Attention to detail
- Organizational skills
- Medical receptionist and EMR systems
- Shipping and receiving
- Basic math skills
- Warehouse operations
- Front desk management
- Filing and documentation
Certification
- Driver's License
- CPR Certification
References
References available upon request.
Timeline
Homemaker/Caregiver
Self-employeed
06.2023 - Current
Front Desk Associate
Tier 1 Orthopedic and Neurosurgical Institute
05.2021 - 09.2021
Front Desk / Data / Courier
CMSI
12.2019 - 05.2021
Inventory Coordinator
Joann Fabrics & Crafts
07.2014 - 04.2019
Some College -
DeVry University
High school diploma - GED
Jackson County Adult School