Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Bonomi

Summary

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

12
12
years of professional experience

Work History

Account Manager

Momentive Software
11.2021 - Current


  • Proactively outreach to new employers to build portfolio.
  • Perform high level of sales activity.
  • Utilize excel, Microsoft, Salesforce, and SalesLoft.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.

Assistant Store Manager

Vineyard vines
08.2017 - 11.2021
  • Review and interview qualified applicants.
  • Train new hires in all areas such as, proper register and fitting room edict, folding, sizing, filling, and stocking as well as loss prevention policies.
  • Express and demonstrate importance of customer service experience to all crew members.
  • Perform weekly audits such as, timecards, cartons, and transfers.
  • Ensure all shipment boxes are scanned in upon arrival and put out on the floor in a timely manner to keep merchandise full for maximum buying opportunity.
  • Proactively provide feedback and coach crew members on product movement, replenishment and promotions.
  • Scheduling staff accordingly based on the needs of the business.
  • Motivating crew members to stay on task and focused throughout the day to ensure quality customer service.
  • Demonstrate product knowledge while conversation with customers on the sales floor.
  • Analysis of metrics and current trends to increase sales.
  • Balance registers upon opening and closing.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Led and trained team to enhance customer service and operational efficiency.
  • Developed and implemented merchandising strategies to maximize product visibility.

Assistant Store Manager

THE BLACK DOG
08.2014 - 08.2017
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Monitor customer preferences to determine focus of sales efforts.
  • Direct, coordinate, and review activities in sales and service' accounting and recordkeeping, and in receiving and shipping operations.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Provide customer service by greeting and assisting customers and responding to customer injuries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and timecards.

CT Host

MICHAEL JORDAN'S SPORTS B
06.2015 - 01.2017
  • Receive and record patrons' dining reservations.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.

CT Crew Supervisor

SUBWAY
06.2013 - 02.2016
  • Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Supervise and participate in kitchen and dining area cleaning activities.

Education

High School Diploma -

NORWICH FREE ACADEMY
Norwich, CT
06.2014

Business Administration

THREE RIVERS
Norwich, CT

Skills

  • Client account management
  • Customer relations
  • Effective team collaboration
  • Client engagement
  • Customer relationship development
  • Professional networking proficiency
  • Strategic account growth
  • Goal setting and evaluation
  • Documentation management
  • Targeted client planning
  • Revenue growth strategies
  • Proficient in CRM software

Timeline

Account Manager

Momentive Software
11.2021 - Current

Assistant Store Manager

Vineyard vines
08.2017 - 11.2021

CT Host

MICHAEL JORDAN'S SPORTS B
06.2015 - 01.2017

Assistant Store Manager

THE BLACK DOG
08.2014 - 08.2017

CT Crew Supervisor

SUBWAY
06.2013 - 02.2016

Business Administration

THREE RIVERS

High School Diploma -

NORWICH FREE ACADEMY

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