Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Botelho

Fall River,MA

Summary

Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.

Overview

11
11
years of professional experience

Work History

Personal Assistant to the Owner

PowerLinks
01.2022 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Displayed absolute discretion at handling confidential information.
  • Answered high volume of phone calls and email inquiries.
  • Took notes and dictation at meetings.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
  • Streamlined the owner's schedule by managing appointments, meetings, and travel arrangements.

Park Crew Member

Commonwealth Massachusetts
05.2018 - 09.2018
  • Improved park cleanliness by diligently maintaining trails, restrooms, and picnic areas.
  • Contributed to a welcoming atmosphere for all visitors by enforcing policies related to inclusivity and accessibility.
  • Increased visitor satisfaction through prompt attention to facility repairs and improvements.
  • Streamlined work processes by effectively utilizing tools, equipment, materials, and resources at hand.

Professional Photographer

Amusematte Corp.
04.2014 - 12.2019
  • Built lasting relationships with vendors in the industry, leading to valuable partnerships and referrals over time.
  • Handled cameras operating at several thousand frames per second.
  • Offered image proofs to help clients choose best photos from shoot.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Assisted clients with creative ideas for photography needs.
  • Shot photographs in controlled lab, field, and remote environments.
  • Utilized various types of camera equipment to capture best possible shots.
  • Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
  • Took photos from different angles and perspectives to capture perfect images.
  • Digitally edited photos to enhance appearance.
  • Planned and prepared for on-location and studio shoots.

Coffee Barista

Honey Dew Donuts
08.2018 - 06.2019
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Coffee Barista

Sip N Dip
07.2016 - 08.2018
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Used POS system to accurately enter orders and process payments.

Education

High School Diploma -

BMC Durfee Highschool
Fall River, MA
06-2017

Skills

  • Maintaining Schedules
  • Expense Tracking
  • Office Management
  • Travel Arrangements
  • Strong Work Ethic
  • Invoice Processing
  • Multitasking and Organization
  • Project Coordination
  • Advanced computer skills
  • Strong Problem Solver
  • Commitment to quality and service
  • File and database management
  • Administrative Support
  • Flexible Schedule
  • Filing and data archiving

Languages

English
Full Professional

Timeline

Personal Assistant to the Owner

PowerLinks
01.2022 - Current

Coffee Barista

Honey Dew Donuts
08.2018 - 06.2019

Park Crew Member

Commonwealth Massachusetts
05.2018 - 09.2018

Coffee Barista

Sip N Dip
07.2016 - 08.2018

Professional Photographer

Amusematte Corp.
04.2014 - 12.2019

High School Diploma -

BMC Durfee Highschool

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Kayla Botelho