Kayla Botelho
Austin,TX
Summary
Dynamic leader with a proven track record at Lafrance Hospitality, enhancing operational efficiency and driving a 25% increase in event sales revenue. Expert in travel administration and adept at leveraging advanced MS Office suite to streamline processes. Excels in fostering client relationships and executing strategic marketing campaigns, demonstrating exceptional problem-solving skills and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Executive Assistant
East Bay Restaurant Group
Bristol, RI
02.2024 - 01.2025
- Directly report to the Restaurant Group Owner, with responsibility to support ELT members and Restaurant Management staff.
- Coordinate travel, itineraries, and assist with planning events and meetings.
- Meeting attendance and minutes, calendar, and email management, and handling any incoming communications.
- Manage receipts and invoices in partnership with the Finance team.
- Responsible for keeping up-to-date permits and licenses.
- Collaborate with ELT to help optimize daily operations across restaurant locations to drive efficiency and quality.
- Oversee supplier and vendor relationships to ensure timely, cost-efficient procurement, and maintain optimal supply chain performance.
- Serve as the escalation point for concerns and issues, facilitating stakeholder access to resolve issues efficiently.
- Researched and prepared information for presentations to high-level executives.
Director of Operations
LePage's Seafood & Grille
Fall River, MA
01.2022 - 01.2023
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Provided leadership and guidance to subordinate managers and supervisors.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed local marketing campaigns and promotions, leading to a 15% increase in foot traffic and a 20% growth in social media engagement.
- Developed and maintained client relationships to grow business and improve account retention.
- Successfully improved employment turnover through creating incentive and training programs.
General Manager
Lafrance Hospitality
Westport, MA
02.2017 - 12.2021
- Responsible for overall restaurant operations, including guest services, staff management, and financial management.
- Directed daily restaurant operations, ensuring smooth functioning and maintaining high standards of service and quality, resulting in South Coast's 'Best of Wedding Winners' for 5 years running.
- Worked with the culinary team to create and maintain menus that balance appeal, financial viability, and consider the market, season, and ingredient availability.
- Managed inventory and procurement processes to optimize stock levels and vendor relationships, while ensuring waste reduction by 18% and lowering food and beverage costs.
- Adhered to health, safety, and sanitation regulations to consistently achieve a 100% compliance rate in all inspections and audits.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Event Sales Manager
Lafrance Hospitality
Westport, MA
04.2016 - 02.2017
- Monitored competitor activity within the local area and identified opportunities for growth.
- Key player in generating event revenue within two Lafrance Hospitality properties.
- Increased event sales revenue by 25% year-over-year through strategic prospecting, targeted sales initiatives, and effective client relationship management.
- Developed and executed successful client acquisition strategies, resulting in a 30% increase in new business, and a 20% improvement in client retention rates.
- Oversaw event budgets and financial planning, ensuring cost-effective solutions, and adherence to budgetary constraints while delivering high-quality events.
- Negotiated contracts and agreements with clients and vendors to secure favorable terms, maximizing profitability, and ensuring alignment with even requirements.
- Cultivated and maintained strong relationships with clients, vendors, and partners, providing exceptional service and support to meet and exceed client expectations.
Claims Representative
Travelers Insurance
Middleboro, MA
02.2015 - 03.2016
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Maintained detailed records of claims, decisions, and financial transactions in compliance with regulatory requirements.
Consultant, Pharmacy Operations
CVS Health
Woonsocket, RI
03.2013 - 02.2015
- Ensured that the level of pharmacy professional practice exhibited by CVS retail pharmacy teams meets or exceeds the standards and expectations set by government regulators, payers, business partners, and patients.
- Managed controlled substance ordering programs within retail pharmacies by providing pharmacists with educational outreach and tools to remediate field and regulatory concerns.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Pharmacy Technician
CVS Health
Fall River, MA
03.2008 - 03.2013
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Education
Bachelor of Science - Biology
University of Massachuesettes Dartmouth
North Dartmouth, MA06-2012
Skills
- Travel administration
- Meeting planning
- Document handling
- Scheduling
- Strong problem solver
- Adobe
- QuickBooks
- Google Workspace
- Salesforce
- Slack
- Social Media Marketing
- Advanced MS office suite
Affiliations
Volunteer | Non-Profit Board Member
Greater Fall River Re-Creation | 2018 – Present
Attend monthly meetings and serve on the planning committee assisting in the fundraising, planning and execution of yearly golf tournaments, holiday parade, as well as other community events.
Volunteer | Non-Profit Board Member
Junior Achievements of Southern MA | 2019 – Present
Attend quarterly board meetings and volunteer yearly as a JA classroom educator for grades 1 through 8 reviewing JA curriculum.
Timeline
Executive Assistant
East Bay Restaurant Group
02.2024 - 01.2025
Director of Operations
LePage's Seafood & Grille
01.2022 - 01.2023
General Manager
Lafrance Hospitality
02.2017 - 12.2021
Event Sales Manager
Lafrance Hospitality
04.2016 - 02.2017
Claims Representative
Travelers Insurance
02.2015 - 03.2016
Consultant, Pharmacy Operations
CVS Health
03.2013 - 02.2015
Pharmacy Technician
CVS Health
03.2008 - 03.2013
Bachelor of Science - Biology
University of Massachuesettes Dartmouth
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