Kayla Bowden
Las Vegas,NV
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Operations Manager
Allied Consulting and Security Services
Las Vegas , NV
2023.11 - 2024.04
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Conducted regular staff training on security policies and procedures.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Recommended changes in processes and procedures related to information security and risk management.
- Maintained team compliance with professionalism guidelines and security team standards.
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Completed investigations of security incidents and wrote reports for permanent record.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
- Performed bi-weekly payroll, set schedules and dealt with rule infractions.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
- Developed and implemented training procedures for newly hired personnel.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Managed staff schedules for shifts and events to minimize overtime costs.
Human Resources
Tough Turtle Turf
Las Vegas , NV
2023.03 - 2023.11
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Ensured compliance with federal, state and local employment laws.
- Assisted in developing succession planning strategies for key positions within the organization.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Recruited new employees and built relationships, driving visibility.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Assistant Security Director
Allied Universal Security Services
Las Vegas , NV
2015.07 - 2022.11
- Developed and implemented security policies, procedures and protocols to ensure the safety of staff and visitors.
- Conducted investigations into security breaches, reported findings to senior management, and recommended corrective actions.
- Created incident reports detailing events that occurred on-site during shift changes.
- Supervised a team of security personnel in their daily duties including patrols, identification checks, access control, and responding to emergency situations.
- Oversaw the installation of new surveillance equipment throughout the facility.
- Monitored CCTV systems for suspicious activities or intruders.
- Coordinated with local law enforcement officials regarding criminal activity or threats on site.
- Trained staff members in proper use of all safety equipment such as fire extinguishers, first aid kits.
- Investigated employee theft cases and worked closely with Human Resources to resolve them promptly.
- Conducted regular drills and exercises to test the effectiveness of current security policies and procedures.
- Assisted in developing crisis response plans for incidents such as natural disasters or terrorism threats.
- Responded quickly to any alarms triggered at the facility by investigating the cause and taking appropriate action.
- Provided guidance to other departments regarding best practices for physical security measures.
- Maintained records of all incidents occurring on site including details such as date and time, location, description of incident.
- Performed random audits of closed circuit television footage for quality assurance purposes.
- Communicated information, updates and constructive feedback to security team on behalf of supervisor.
- Interacted with clients to resolve complaints and respond to requests.
- Monitored and documented security team member's punctuality and attendance.
- Hired, scheduled and supervised team of qualified and effective security officers.
- Researched and suggested new security technology to company decision-makers.
- Carried out routine inspections of sites to observe activities and compliance with rules and procedures.
- Created new policies and continually enforced to maximize site safety and client satisfaction.
- Aided operations and conducted inspections through mobile and foot patrol of properties.
- Evaluated current security operations and personnel to detect areas in need of improvement.
- Kept staff aware of security and safety concerns with regular meetings and drills.
Education
High School Diploma -
Silverado High School
Las Vegas, NV2008-06
Skills
- Team Training
- Safety Compliance
- Information Security Protocols
- Safety Protocol
- Policies And Procedures Implementation
- Staff Training
- Onboarding And Training
- Process Improvement Strategies
- Planning And Implementation
- Disciplined Leadership
- Compliance Requirements
- Maintaining Compliance
- Team Supervision
- Employee Safety
- Schedule Oversight
- Report Writing
- Reporting And Documentation
- Payroll Administration
- Health And Safety Compliance
- New Hire Training
- Performance Monitoring
- Performance Evaluations
- Policy Development
- Policy Enforcement
- Goal Setting
- Recruiting Employees
- Administrative Support
- General Management And Administration
Timeline
Operations Manager
Allied Consulting and Security Services
2023.11 - 2024.04
Human Resources
Tough Turtle Turf
2023.03 - 2023.11
Assistant Security Director
Allied Universal Security Services
2015.07 - 2022.11
High School Diploma -
Silverado High School
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