Kayla Bowen
Norwood,PA
Summary
Energetic and compassionate individual with natural ability to connect with people and provide exceptional service. Understanding of medical terminology and healthcare procedures, coupled with strong organizational and communication skills. Committed to enhancing patient satisfaction and contributing to positive healthcare experience.
Overview
17
17
years of professional experience
Work History
Patient Service Specialist
Advocare Broomall Pediatrics
10.2022 - 11.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently directing incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge of services to patients.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Receptionist/Stylist
NV Salon
04.2008 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Hairstylist
Salon Seventeen
11.2015 - 06.2016
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Education
Cosmotology
Venus Beauty Academy
Aston Mills, PA01-2013
High School Diploma -
Interboro High School
Prospect Park, PA06-2010
Skills
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Phone and email etiquette
- HIPAA compliance
- Customer service
- Patient registration
- Eligibility determination
- Problem-solving
- Multitasking and organization
Timeline
Patient Service Specialist
Advocare Broomall Pediatrics
10.2022 - 11.2024
Hairstylist
Salon Seventeen
11.2015 - 06.2016
Receptionist/Stylist
NV Salon
04.2008 - 11.2017
Cosmotology
Venus Beauty Academy
High School Diploma -
Interboro High School
Similar Profiles
Allyson LaJudiceAllyson LaJudice
Medical Assistant at Advocare Broomall PediatricsMedical Assistant at Advocare Broomall Pediatrics
Christina McVeighChristina McVeigh
Clinical Medical Assistant Supervisor at AdvoCare Haddon Pediatrics GroupClinical Medical Assistant Supervisor at AdvoCare Haddon Pediatrics Group
Danielle PettinichioDanielle Pettinichio
Front Desk Receptionist at Advocare Woolwich PediatricsFront Desk Receptionist at Advocare Woolwich Pediatrics