Kayla Bowers
Winter Park,FL
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment. Adaptable and organized, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Embroidery Associate
2020 Embroidery
10.2022 - 09.2023
- Maintained high standards of cleanliness in the workspace, reducing potential issues caused by dust or dirt buildup.
- Streamlined workflow processes through effective organization of materials and equipment for easy access during peak production times.
- Contributed to a safe working environment by adhering to established safety guidelines when operating machinery or handling sharp tools.
- Consistently met project deadlines by effectively managing time and prioritizing tasks based on urgency.
- Enhanced product quality by meticulously inspecting finished embroidery work for defects.
- Demonstrated versatility in skillset by successfully adapting to changes in project requirements or client specifications as needed throughout the production process.
Shipping Manager
Oily Blends LLC
01.2019 - 10.2022
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Lead team of 5 employees packaging, palletizing and shipping up to 75-100 boxes per day.
- Built commercial strategies with management to grow existing accounts, penetrate new customers and markets and launch new products.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Developed and maintained knowledgeable and productive team of employees.
- Tracked production and quality control systems to proactively identify deficiencies.
Assistant Manager
Lakeshore Learning Store
05.2017 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
General Studies
Seminole State College of Florida
Sanford, FL05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff management
- Workload management
- Multitasking and organization
- Adaptability and flexibility
Timeline
Embroidery Associate
2020 Embroidery
10.2022 - 09.2023
Shipping Manager
Oily Blends LLC
01.2019 - 10.2022
Assistant Manager
Lakeshore Learning Store
05.2017 - 01.2020
General Studies
Seminole State College of Florida
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