Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Bowman

Princeton

Summary

Highly experienced in customer services in person and over the phone. Office experience as well as warehouse, health environments, and restaurant hospitality. Proven history of cultivating strong customer rapport to provide exceptional care. Empathetic worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for co-workers and customers. Experience in food service, warehouse inventory, hospitals and in-home settings providing guidance and encouragement to clients and co-workers through physical and emotional support. I as a very hands-on worker with the fast ability to learn by the proper guidelines. Most importantly giving respect to my co-workers and superiors.

Overview

9
9
years of professional experience
1
1
Certification

Work History

DSP (Direct Support Professional)

Linx Community Services
05.2024 - Current
  • Provided direct support and assistance to individuals with disabilities in their daily activities
  • Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing
  • Administered medications according to prescribed schedules and documented any changes or reactions
  • Supported individuals in maintaining a clean and organized living environment
  • Promoted independence by teaching life skills such as cooking, cleaning, and budgeting
  • Organized recreational activities and outings to promote socialization and community integration
  • Monitored individuals' health conditions and reported any concerns or changes to medical professionals
  • Collaborated with a multidisciplinary team including doctors, therapists, and case managers to develop comprehensive care plans

Internet Sales Representative

Bill Cole Automall
01.2023 - 04.2024
  • Calling customers (fresh leads) and old customers (lost leads). I work at a car dealership but I am in control of trying to sell the appointment not the vehicle. Controlled and detailed conversations about merchandise and listening to the customers needs and wants.

Server/Waiter

Cracker Barrel
03.2021 - 01.2023
  • Greeting and seating customers
  • Taking food and beverage orders and accurately entering them into the ordering system
  • Making menu item recommendations
  • Communicating any food allergy or special nutrition needs to kitchen staff
  • Ensuring all orders are filled quickly and accurately and that food is high quality
  • Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
  • Promptly addressing any customer service issues and referring to management if and when necessary
  • Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area

Certified Nursing Assistant

Stanleytown Health-Bassett
10.2019 - 01.2020
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Transported patients between rooms and appointments or testing locations.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep suppliers informed of changes.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.

Housekeeper

Baymont Inn And Suites
01.2018 - 08.2019
  • Verified that all storage areas and carts were clean and organized.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry-cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Documented and reported all necessary repairs.

Host/Server

Texas Steakhouse And Saloon
01.2016 - 12.2017
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Education

High School Diploma -

Medical Solutions Academy
Danville, VA
10.2019

Skills

  • Patient-focused care
  • Guest engagement
  • Exceptional customer service
  • Strong work ethic
  • Hospitality service expertise
  • Cleanliness standards
  • Quality control
  • Order accuracy
  • Suggestive selling
  • Beverage preparation
  • Daily specials memorization
  • Food safety
  • Responding to emergencies
  • Supporting personal needs
  • Recording vital signs
  • Feeding assistance expert
  • Compassionate
  • Direct patient care
  • Bathroom cleaning
  • Residential cleaning
  • Interior and exterior cleaning
  • Inventory control
  • Commercial and residential cleaning
  • Trustworthy companion
  • Measuring bodily fluids
  • Data entry
  • Conducting intakes
  • Adaptable
  • Documenting behaviors
  • Chronic disease management
  • Infection control and aseptic
  • Inpatient care procedures
  • CNA Certified
  • Upselling
  • Laundry
  • Guest Relations Experience
  • Cash handling
  • Communication skills
  • Customer service
  • Math
  • Sales
  • Cash register
  • Dealership experience
  • Serving
  • Vital signs
  • Teamwork and collaboration
  • Problem-solving
  • Fast learner
  • Time management
  • Multitasking
  • Excellent communication
  • Critical thinking
  • CPR certification
  • Dementia care
  • Patient confidentiality
  • Relationship building
  • Cooking meals
  • Housekeeping
  • Caring companionship
  • Emotional support
  • Documentation and recordkeeping
  • Safety compliance
  • Organizational skills

Certification

  • Certified Nursing Assistant (CNA)
  • Food Handler Certification
  • State Tested Nursing Assistant

Timeline

DSP (Direct Support Professional)

Linx Community Services
05.2024 - Current

Internet Sales Representative

Bill Cole Automall
01.2023 - 04.2024

Server/Waiter

Cracker Barrel
03.2021 - 01.2023

Certified Nursing Assistant

Stanleytown Health-Bassett
10.2019 - 01.2020

Housekeeper

Baymont Inn And Suites
01.2018 - 08.2019

Host/Server

Texas Steakhouse And Saloon
01.2016 - 12.2017

High School Diploma -

Medical Solutions Academy

Similar Profiles

CREATE PROFILE
Kayla Bowman