Kayla Branford

Work History

Millennium Physician Group

01.2022 - Current

Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Also collects payments, sets up payment arrangements as appropriate, creates estimates, advises patients in person and over phone on their insurance benefits and coverage, and in some cases, assesses patient referrals for appropriateness.
Identified healthcare resources and programs for patients unable to meet financial obligations.
Assessed client financial situation and explored background through one-on-one interview process.
Stayed up-to-date on financial products and consumer rights.
Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
Worked directly with clients to provide financial counseling.
Conducted interviews with patients and family members and answered questions regarding insurance benefits. Managed over 50 customer calls per day.
Liaised between patient, doctor and insurance provider to smooth claims processes.
Obtaining verification of insurance benefits
Answering questions about account balances
Helping identify sources for payment assistance
Managing resources and working through financial difficulties caused by disease

Millennium Physician Group

01.2022 - Current

Obtaining prior authorizations for all procedural orders by successfully completing authorization process with all commercial payers.
Communicated with people from various cultures and backgrounds on application process.
Documented all communication with applicants and inputted information into system using NextGen and IKnowMed.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Scheduled appointments with applicants to gather information and explain benefits processes.
Reviewed applications for different aid programs and determined which qualification criteria for individuals.

CMC

03.2020 - 03.2021

Offers financial advice, support and assistance to lower income patients to relieve stress of financial medical bills, find other resources for public assistance, apply for resources at other facilities, etc
6 months deposit taking experience; experience with debit cards and Credit card payments.
Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Identified healthcare resources and programs for patients unable to meet financial obligations.

Texas Department Of Protective And Regulatory Services

10.2019 - 12.2019

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Coached new employees on administrative procedures, company policies and performance standards.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Greater East Texas Community Action Program

01.2017 - 09.2019

Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Documented all communication with applicants and inputted information into system.
Determine whether or not applicants for various programs meet necessary qualifications, fact checking, record keeping, and advocacy on behalf of clients.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Scheduled appointments with applicants to gather information and explain benefits processes.
Communicated with people from various cultures and backgrounds on application process.
Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Interviewed applicants and explained scope of different available benefits.
Inputted all gathered information and researched data on applicants into computer system.
Managed processing of financial assistance and food stamp benefits applications.
Educated patients on eligibility and affordability options by offering insightful information.

Texas Department Of Criminal Justice

01.2012 - 01.2014

Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Routinely counted inmates and in response to potential security breaches.
Oversaw and maintained custody of 120 inmates in maximum security.
Authored incident reports for management on violations and discrepancies.
Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.