Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kayla Brantley

Wrightsville,GA

Summary

I am a hard working, self motivated employee who will give you my all everyday in hope to learn and grow with my company! I always want to do my best and will gladly accept any constructive criticism that may help me learn and grow. I live by the phrase "If I'm there on time, I am late!" I will more than likely be where I need to be daily way before I am scheduled to, to ensure I am ready for the day and start right on time. I am ready to give my all to a company that is willing to watch me grow with them!

Overview

13
13
years of professional experience

Work History

Customer Service Representative

GovStrive
07.2023 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual clients needs.
  • Collaborated with team members to develop best practices for consistent client's service delivery.
  • Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

JR HR Assistant

GovStrive
12.2022 - Current
  • Developed strong relationships with employees through consistent communication and support.
  • Self Motivated and kept up with my day to day duties.
  • Had hundreds of employees information safe and never uploaded any PII.
  • Made my production goals daily and weekly and always surpassed goals with no errors.
  • Have worked many workstreams like eVerify and I9's, eOPF, and now PAR.

USPS Rural Carrier

USPS
01.2020 - 03.2022
  • Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
  • Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
  • Improved overall efficiency with proper vehicle maintenance and timely repairs.
  • Provided excellent customer service, addressing concerns and resolving issues promptly.
  • Navigated various weather conditions safely, ensuring timely deliveries in all circumstances.
  • Streamlined delivery processes through effective communication with supervisors and team members.
  • Developed strong relationships with customers, fostering trust and loyalty within the community.
  • Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.

Sales Manager

Price's Automotive
07.2017 - 04.2018
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Assistant Bakery Manager

Publix Supermarket
03.2011 - 04.2017
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
  • Assisted in the development of new bakery items, resulting in expanded product offerings and increased sales.
  • Implemented creative merchandising strategies to attract customers and drive impulse purchases within the bakery department.
  • Collaborated with store management to create promotional events and seasonal displays for bakery products.
  • Coordinated staff schedules, balancing workloads while maintaining high-quality output and efficiency.
  • Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
  • Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
  • Participated in regular quality control checks on bakery items, ensuring consistent taste, appearance, and freshness across the board.

Education

High School Diploma -

Gaither High School
Tampa, Fl
05.2005

Skills

  • Information Security
  • Attention to Detail
  • Complaint Resolution
  • Report Generation
  • Product Knowledge
  • Scheduling
  • Data Entry
  • Data Collection
  • Account Updating

Accomplishments

I am also a Volunteer Firefighter for Moore's Chapel Fire Department.

Timeline

Customer Service Representative

GovStrive
07.2023 - Current

JR HR Assistant

GovStrive
12.2022 - Current

USPS Rural Carrier

USPS
01.2020 - 03.2022

Sales Manager

Price's Automotive
07.2017 - 04.2018

Assistant Bakery Manager

Publix Supermarket
03.2011 - 04.2017

High School Diploma -

Gaither High School

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Kayla Brantley