Kayla Brashears
Brownsville,IN
Summary
Service-oriented Property Manager knowledgeable in everyday operations of managing apartment complexes. Performance driven and able to coordinate resources to meet expected business and customer demands.
Overview
13
13
years of professional experience
Work History
General Manager-The Verge
The Scion Group LLC
Chicago, IL
10.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory, customer service and leasing efforts.
- Monitor financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed marketing strategies designed to increase brand awareness within markets.
- Monitored maintenance and repairs, coordinating with facilities teams and contractors to ensure completion of tasks.
Assistant Property Manager-The Verge
Cardinal Group Companies
Denver, CO
07.2020 - 10.2022
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Handled complaints from tenants with prompt resolution.
Customer Service Representative Lead
RDI Marketing
Oxford, OH
11.2010 - 07.2020
- Assisted customers in resolving inquiries or complaints via telephone, email, or other channels.
- Created training materials for new customer service representatives.
- Created reports that tracked overall performance metrics such as response times, average handle times, resolution rates.
Education
High School Diploma -
Preble Shawnee High School
Camden, OH05-2010
Some College (No Degree) - Health Sciences
Sinclair Community College
Dayton, OHSkills
- Proficient with Microsoft Word, Excel, and Powerpoint
- Quick to learn new tasks and procedures
- Entrata and some Yardi experience
- Deep understanding of operations in the Property Management industry
References
References available upon request.
Timeline
General Manager-The Verge
The Scion Group LLC
10.2022 - Current
Assistant Property Manager-The Verge
Cardinal Group Companies
07.2020 - 10.2022
Customer Service Representative Lead
RDI Marketing
11.2010 - 07.2020
High School Diploma -
Preble Shawnee High School
Some College (No Degree) - Health Sciences
Sinclair Community College
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