Diligent Material Handler offering experience moving loads quickly and without damage. Attentive and safety-focused with proven history of identifying potential hazards. Works well in both team and independent roles.
Hi, I’m
Kayla Bratcher
Lebanon,TN
Summary
Overview
21
years of professional experience
1
Certification
Work History
Novolex
Material Handler/forklift Operator
02.2023 - Current
Job overview
- I am responsible for operating a forklift for moving, storing, and managing materials within the facility.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Performed cycle counts and inventory control to accurately track product levels.
- Attached identifying tags to containers to mark with identifying shipping information.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Managed warehouse operations and verified proper shipment procedures.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Multiple Companies/Locations
Self employed cleaner
02.2021 - 02.2023
Job overview
- I clean businesses and homes as a form of extra income.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
O Flex
Cutter/packer
01.2022 - 06.2022
Job overview
- I was responsible for operating a machine that cut OEM hose into a specified size
- I would pack the parts and place them on pallet to be shipped.
- Kept work areas organized, clean and free of safety hazards.
- Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
- Worked closely with inventory management team to maintain optimal stock levels of materials required for daily operations.
- Operated cutters, forklifts and hand tools to manage production needs.
- Used machinery with standardized approach to maximize quality of cuts.
- Reduced material waste through accurate measurements and precise cutting methods.
- Operated cutting machine according to all safety protocols.
- Assisted in training new cutters, ensuring they were well-versed in company procedures and best practices.
- Ensured seamless communication with colleagues at every stage of production process, fostering teamwork and collaboration among cutter team members.
- Consistently met productivity goals while maintaining excellent quality standards in all work produced.
Schwan Cosmetics
Assembler
02.2021 - 06.2021
Job overview
- I worked on different line that were set up to package various makeup products
- It was very fast paced, and I was expected to pack a minimum number of units per hour.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Collaborated with team members to improve production processes and maintain quality standards.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
Bratcher's
Stay at Home Mom
01.2016 - 02.2021
Job overview
- I took time off to stay home with children while they were little.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
USHEALTH Group
Insurance Agent
01.2015 - 12.2017
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Utilized CRM software to manage client relationships.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
Sonic Drive-In
Assistant Manager/Carhop
03.2003 - 01.2016
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Hope Family Medicine
Receptionist/medical Assistant
05.2006 - 04.2013
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Reduced incoming call response time by implementing an effective call routing system.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected Type payments, processed transactions and updated relevant records.
Education
Wilson Central High SchoolLebanon, TN
High school diploma from General
05.2005
University Overview
Skills
- Microsoft word
- Leadership
- English
- Restaurant experience
- Food service
- Computer literacy
- OEM
- Manufacturing
- Management
- Screen printing
- Machining
- Mechanical knowledge
- Calipers
- Basic math
- Materials Handling
- Residential Cleaning
- Quality Inspection
- Order Picking
- Packaging
- Assembly
- Forklift (2 years)
- Serve safe
- Quick service & fast food restaurant (2 years)
- Warehouse experience (5 years)
- Factory (2 years)
- Food production (10 years)
- Assembly (5 years)
- Assembly line (5 years)
- Packaging (5 years)
- Food Preparation
- Material Handling
- Loading and unloading
- Positive Attitude
- Workplace Cleanliness
- Package handling
- Warehouse Operations
- Attention to Detail
- Shipping and receiving
- Materials handling and transport
- Teamwork and Collaboration
- Customer Service
- Equipment safety
- Forklift Operation
- Warehouse Safety
- Truck loading and unloading
- Pallet Jack Operation
- Material packaging
- Forklift Operations
- Warehouse Organization
- Material Identification
- Assembly and production
- Good Housekeeping
- Equipment Operation
- Paperwork Completion
- OSHA Compliance
- PPE Policy Adherence
- Optimizing efficiency
- Incident Reporting
- Quality assurance inspections
- OSHA Guidelines
- Production Support
- POS Systems
- Customer Relationship Management (CRM)
- Willing to Learn
- Order picking and processing
- Decision-Making
- Problem-Solving
- Team Collaboration
- Materials Handling Safety Training
- Critical Thinking
- Forklift Operator Certification
Certification
Food Handler Certification
Timeline
Material Handler/forklift Operator
Novolex
02.2023 - Current
Cutter/packer
O Flex
01.2022 - 06.2022
Self employed cleaner
Multiple Companies/Locations
02.2021 - 02.2023
Assembler
Schwan Cosmetics
02.2021 - 06.2021
Stay at Home Mom
Bratcher's
01.2016 - 02.2021
Insurance Agent
USHEALTH Group
01.2015 - 12.2017
Receptionist/medical Assistant
Hope Family Medicine
05.2006 - 04.2013
Assistant Manager/Carhop
Sonic Drive-In
03.2003 - 01.2016
Wilson Central High School
High school diploma from General
Food Handler Certification
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