Kayla Braunskill

• Coordinated the distribution of prescription medications to patient care areas.
• Develops and maintains positive customer relations, and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
• Interacts with internal and external customers to provide claims, customer service, and/or membership support.
• Supports and guides the customer with their personal options and decisions, and helps the customer become knowledgeable and confident about using technology, tools, and resources available to them.

Conducts marketing research studies by interviewing survey respondents for both consumer and business surveys. Follows survey scripts, works to complete the surveys for research studies, and enters responses into a computer.

Collected and documented demographic information from participants.

Managed recruiting and screening processes for potential participants.

Entered participant data into databases. Explained study protocol to participants and scheduled interviews.

• Provides patients access to low-cost pharmacies who deliver prescriptions right to their homes. Its platform allocates Medicare Advantage patients to pharmacies that will drive adherence for the lowest cost.
• Make 100 plus dials in a day to meet production needs.
• Follow up with members to see how the delivers are going.

Conduct phone interviews utilizing computer-based guides with a high
degree of accuracy and integrity; maintain candidate focus to gather all
information within the designated timeframe; evaluate candidate
interview responses to make an appropriate hiring decision.
Update candidates' post interview status using the Taleo applicant
tracking system.
Train and advise new colleagues on interviewing techniques and
assessment methods.
Maintain a database of potential candidates for future job openings.
Perform other duties as assigned.

Helped customers find specific products, answering questions and
offering advice.
Maintained high productivity by efficiently processing cash, credit,
debit and voucher program payments for customers.
Assisted customers with account updates, new service additions and
promotional offers.
Trained new team members in cash register operation, stock
procedures and customer service.
Troubleshot and resolved issues with cash registers, card scanners and
printers.
Inspected items for damage and reported issues to supervisor to return
unsalable merchandise and obtain replacements for customers.
Processed returned items in accordance with store policy.
Resolved issues regarding customer complaints and escalated
worsening concerns to supervisors and store managers for remediation.
Observed company return policy when processing refunds, including
inspecting merchandise for wear or damage.
Wiped down counters and conveyor belt to remove debris and maintain
cleanliness.