Kayla Brian
Columbiana
Summary
Talented, hardworking, and professional hospitality leader dedicated to upholding the highest standard of customer service. Committed to elevating guest experiences and motivating teams to achieve and maintain operational excellence. With 15 years of valuable expertise, brings a wealth of knowledge to help forward company objectives. Utilizing strong leadership and communication skills, creates a positive work environment. Dedication extends to ensuring compliance with safety and quality food and beverage standards. By combining methodical and detail-oriented skills in inventory management and conflict resolution, consistently delivers exceptional results that exceed expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Michael Alberini's Restaurant
03.2025 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bar Supervisor
The Grand Resort
08.2024 - 02.2025
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining security measures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Bartender Shift Lead
The Lake Club
06.2022 - 08.2024
- Continuously improving extensive knowledge of beer, wine and spirits creating innovative cocktails based off of different individuals known taste preferences.
- Trained Multiple new bartenders on drink preparation, product promotion, garnish preparation,
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Served high customer volumes during special events, nights, and weekends.
Senior Care Provider
Ted And Judy Zierden
05.2021 - 06.2022
- Performed all clients specific requirements necessary to run their household including, cooking healthy meals and assisting patients with eating , and laundered items based on specific sanitization requirements.
- Helped residents achieve highest practical physical, mental and psychosocial well-being through individualized attention.
- Improved seniors'' quality of life by providing compassionate and attentive care.
- Provided staff training, mentoring and consultation to enhance performance and professional development.
Managing Cosmetologist
Self-employed
11.2011 - 03.2021
- Offered highly skilled and diverse salon services to clients, specializing in razor cuts, corrective color services, and micro-bead extensions.
- Evaluated clients specifications and recommended individualized treatments and strategy to achieve desired results, while maintaining overall hair health.
- Attended regular training workshops to maintain cosmetology licensure requirements as well as stay current on rising trends, styles, and techniques.
- Promptly maintained all aspects of running a individually owned business.
Education
BSN - Nursing
Waynesburg University
Chemical Dependency Counselor Assistant - CDCA
Flying High INC.
05.2021
Managing Cosmetology License - Cosmetology
Casal Aveda Institute
11.2011
Skills
- Cocktail development
- Performance monitoring
- Foodservice management
- FOH operations oversight
- Conflict resolution
- Vendor relationship management
- Event planning
- Issue resolution
- Problem-solving
- Time management
- Shift scheduling
- Training and mentoring
- Team leadership
Certification
- Certified Tips Training- 10/26/2022-10/15/2025
Timeline
Bartender
Michael Alberini's Restaurant
03.2025 - Current
Bar Supervisor
The Grand Resort
08.2024 - 02.2025
Bartender Shift Lead
The Lake Club
06.2022 - 08.2024
Senior Care Provider
Ted And Judy Zierden
05.2021 - 06.2022
Managing Cosmetologist
Self-employed
11.2011 - 03.2021
Chemical Dependency Counselor Assistant - CDCA
Flying High INC.
Managing Cosmetology License - Cosmetology
Casal Aveda Institute
BSN - Nursing
Waynesburg University
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