Kayla Briers
Las Vegas
Summary
Results-driven operations professional with proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Adept at strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong focus on collaboration and adaptability, leveraging leadership skills to align teams with organizational goals and deliver tangible outcomes. Known for reliability, decisive problem-solving, and fostering culture of continuous improvement. A passion for providing quality behavioral health treatment to the community through education, training, process improvement, compliance and exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Lionheart Recovery Center
04.2021 - Current
- Licensed residential substance use program from the ground up, including development of policy and procedure manual, employee handbook, hiring policies, clinical program, medical department procedures, emergency management, training programs, compliance, and other operational components of a residential treatment center.
- Developed specialized program to treat trauma and substance use in Veterans.
- Licensed outpatient program with supportive housing component.
- Created all policies for the PHP, IOP, counseling, and sober living programs.
- Obtained Joint Commission seal of approval and enhanced dual diagnosis certification to treat SMI.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Streamlined operational procedures, significantly reducing overhead costs by reevaluating vendor contracts and optimizing workforce allocation.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Achieved over 90% census since opening and all start up costs were recouped in year one with significant profits to expand by year two.
Regional Director of Admissions
Vogue Recovery Center
10.2019 - 04.2021
- Hired to grow the business through improving up front operations.
- Expanded from 10 to 48 beds within six months.
- Owner had plans to grow the business and sell it withing three years, however due to rapid growth and profitability he was able to sell it for 10x within a year.
- Produced weekly reports to analyze job performance against team goals.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Visited sites periodically to view service levels and adherence to service standards.
- Analyzed market trends to inform strategic decision-making, adapting quickly to changing conditions for sustained success.
- Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
Senior Regional Business Development Professional/Mobile Assessor
American Addiction Centers
02.2018 - 10.2019
- Developed and implemented marketing strategies to increase admissions and census.
- Facilitated admissions, verified insurance, and obtained pre-certification for services.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Maintained up-to-date knowledge of industry best practices, attending professional conferences and participating in ongoing training opportunities.
- Produced reports with detailed market analysis.
- Developed strong relationships with local therapists, physicians, schools, facilities, insurance companies, and hospitals.
- Continuously improved assessment procedures through regular review of internal processes, incorporation of feedback from referral sources, and adaptation to changing industry standards.
- Collaborated with team members to ensure quality customer service across all departments.
- Fostered collaboration among team members, leading to more consistent assessment and admission outcomes.
- Strengthened team efficiency, introducing peer-review system for quality control in documentation compliance.
- Led by example in maintaining high ethical standards.
- Achieved timely completion of assessment reports, prioritizing tasks based on urgency and complexity.
- Admitted over 30 patients per month with a goal of 5-10.
Rapid Response Evaluator
Harmony Healthcare
01.2014 - 02.2018
- Completed level of care assessments as assigned by insurance provider call center.
- Collaborated with hospital and facility staff ensuring discharge plan was carried out seamlessly.
- Worked with assigned clinical staff to determine the appropriate disposition.
- Utilized all available resources to ensure members get the care they need.
- Preserve company resources by providing alternate discharge plans from hospitalization, while also ensuring the safety of each member.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Provided timely assessments, communication, and customer service during each interaction.
Mobile Assessment Team Supervisor
Seven Hills Hospital
01.2013 - 02.2018
- Developed a presence in the community with the goal of increasing census and facility reputation.
- Improved the speed of the mobile assessment process to obtain business over competitors.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Communicated policy updates and company information through team meetings, conference calls and one-on-one development sessions.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Mobile Assessor/Intake Specialist
Montevista Hospital (FT), Seven Hills Hospital (PT)
10.2012 - 01.2013
- Moved to Las Vegas and was hired part-time by Seven Hills Hospital. Worked temporarily at Monte Vista Hospital until fill-time opened at Seven Hills.
- Completed intake and level of care assessments both in office and in the field.
- Collaborated with other departments to ensure a smooth admission process.
- Worked as a team with other admission staff to complete the admission process as rapidly and safely as possible.
- Provided excellent customer service to all patients and hospital staff.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Completed assessments on pre-set number to meet weekly production goals.
- Produced reports with detailed admissions outcomes.
- Ensured consistent application of state laws, policies, and procedures across all assessments by collaborating closely with fellow assessors.
- Maintained current understanding of licensing requirements and documentation guidelines.
Marriage and Family Therapist Intern Obtaining Hours for Licensure
Child Development Institute
01.2010 - 10.2012
- Empowered individuals to make positive changes in their lives by identifying strengths, resources, and opportunities for growth.
- Assisted couples in rebuilding trust and fostering emotional intimacy through guided exercises and constructive conversations.
- Facilitated group therapy sessions, promoting healing through shared experiences and peer support.
- Supported clients in developing coping mechanisms to manage stressors related to relationship issues or life transitions effectively.
- Fostered personal growth amongst family members by guiding them towards increased empathy understanding each other's perspectives.
- Developed personalized treatment plans to address specific client needs and goals, maximizing therapeutic outcomes.
- Conducted thorough assessments to accurately identify presenting problems and develop appropriate interventions.
- Assisted parents in establishing effective parenting strategies that promoted healthy attachment between children.
- Maintained detailed case notes, ensuring accurate documentation of progress and ongoing treatment needs.
- As the case lead, collaborated with interdisciplinary teams of professionals to ensure comprehensive care was provided for clients.
Crisis Interventionist
The Help Group
01.2007 - 01.2010
- Prevented escalation of incidents through proactive de-escalation techniques and conflict resolution skills.
- Improved crisis response times by implementing efficient intervention strategies and techniques.
- Developed individualized coping strategies for students post-crisis, promoting long-term stability after immediate needs were addressed.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for students experiencing crises.
- Assisted students in developing self-regulation skills, empowering them to manage stressors more effectively in the future.
- Reduced the frequency of crisis situations by providing ongoing support and resources to students in need.
- Established rapport with students, allowing for effective communication during high-stress situations.
- Fostered a collaborative work environment among staff members, promoting teamwork during high-pressure situations.
Education
Master of Counseling Psychology - Marriage and Family Therapy
National University
01.2010
Bachelor of Arts in Psychology - Law and Society
University of California, Santa Barbara
06-2007
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Performance management
- Cost savings and reduction
- Recruitment and retention
- Marketing
- Business development
- Policy development
- Leadership and people development
- Relationship and team building
- Client engagement
Certification
- Licensed Marriage and Family Therapist (NV and CA)
- MFT and CPC secondary supervisor for interns
- Licensed Clinical Alcohol and Drug Counselor Supervisor
- Peer Support Specialist Supervisor
Timeline
Chief Operating Officer
Lionheart Recovery Center
04.2021 - Current
Regional Director of Admissions
Vogue Recovery Center
10.2019 - 04.2021
Senior Regional Business Development Professional/Mobile Assessor
American Addiction Centers
02.2018 - 10.2019
Rapid Response Evaluator
Harmony Healthcare
01.2014 - 02.2018
Mobile Assessment Team Supervisor
Seven Hills Hospital
01.2013 - 02.2018
Mobile Assessor/Intake Specialist
Montevista Hospital (FT), Seven Hills Hospital (PT)
10.2012 - 01.2013
Marriage and Family Therapist Intern Obtaining Hours for Licensure
Child Development Institute
01.2010 - 10.2012
Crisis Interventionist
The Help Group
01.2007 - 01.2010
- Licensed Marriage and Family Therapist (NV and CA)
- MFT and CPC secondary supervisor for interns
- Licensed Clinical Alcohol and Drug Counselor Supervisor
- Peer Support Specialist Supervisor
Master of Counseling Psychology - Marriage and Family Therapy
National University
Bachelor of Arts in Psychology - Law and Society
University of California, Santa Barbara
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