Kayla Brindell
Sandersville,Georgia
Summary
Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
11
11
years of professional experience
Work History
HR Project Coordinator
Thiele Kaolin Company
Sandersville, GA
11.2018 - Current
- Drafted reports detailing progress of HR projects and presented them to senior management.
- Assisted in the recruitment and onboarding of new employees.
- Coordinated cross-functional teams to manage multiple HR projects simultaneously.
- Provided administrative support for Human Resources initiatives and programs.
- Monitored project performance metrics to ensure timely completion of tasks within budget constraints.
- Created process documents outlining standard procedures for various HR operations.
- Maintained records of employee performance reviews and other confidential personnel information.
- Identified potential risks associated with different aspects of Human Resources projects.
- Resolved conflicts among team members regarding strategies or approaches used in specific tasks.
- Advised on best practices related to Human Resources management based on current industry standards.
- Explained human resources policies and procedures to employees.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Answered employee questions during entrance and exit interview processes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
- Coordinated payroll processing, working closely with finance to ensure accuracy.
- Provided administrative support for HR projects and initiatives.
- Assisted in compliance audits, preparing necessary documentation and reports.
- Monitored performance evaluation process, ensuring timely and constructive feedback.
- Organized training and development sessions to enhance employee skills and performance.
- Facilitated internal communication regarding HR policies and updates.
- Coordinated employee onboarding, including orientation sessions and documentation management.
- Supported diversity and inclusion initiatives, promoting a respectful workplace culture.
- Maintained HR records, ensuring accuracy and confidentiality of employee data.
- Managed HRIS, ensuring efficient data management and reporting capabilities.
- Assisted in developing and implementing HR policies and procedures to ensure compliance with regulations.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Scheduled or conducted new employee orientations.
- Hired employees and processed hiring-related paperwork.
- Prepared or maintained employment records using human resources management system software.
- Analyzed employment-related data and prepared reports.
- Conducted exit interviews and completed employment termination paperwork.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Conferred with management to develop or implement personnel policies or procedures.
Medical Records Specialist
Community Health Care Systems, Inc
Sandersville, GA
05.2016 - 11.2018
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Identified discrepancies between paper and electronic records.
- Maintained accurate documentation of all activities related to medical records.
- Conducted quality assurance audits of medical records for compliance with state regulations.
- Documented patient histories in accordance with established standards.
- Performed data entry into electronic health record systems.
- Processed requests for copies of patient medical files within designated timeframes.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Answered inquiries regarding the status of patient records or their availability.
- Adhered to HIPAA guidelines when handling protected health information.
- Provided training on the use of electronic health record systems to staff members.
- Monitored progress notes entered into the system by physicians or other healthcare providers.
- Prepared correspondence related to changes in patient care plans or treatment protocols.
- Assisted with chart preparation for upcoming appointments or surgeries.
- Resolved any issues relating to incomplete documentation or coding errors.
- Maintained electronic medical records for all clients
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Determined and implemented techniques to improve medical records retrieval process.
- Set up patient charts and documented information in various company software.
- Streamlined day-to-day office processes to meet long-term goals.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Traveled to different clinical sites to review procedures.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
- Kept department clean, organized and professional.
- Organized patient charts, gathering medical histories, lab results and consents.
- Processed and invoiced records requests from patients, providers and third parties.
- Tracked and processed release of information requests.
- Scanned incoming documentation.
- Supported administration staff with records requests to support patient care.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Observed confidentiality and safeguarded all patient-related information.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Consolidated diverse medical records.
- Scheduled appointments and updated calendars for medical staff based on patient records.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Obtained information by contacting appropriate personnel or patients.
- Accurately entered patient information into electronic health record systems.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Updated patient demographic and insurance information in the medical record system.
- Generated reports on patient data and record-keeping activities as required by management.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Implemented updates and improvements to electronic health records systems as directed.
- Retrieved medical records upon request from healthcare professionals.
- Assisted patients with requests for their medical records, guiding them through the process.
- Reviewed medical records for completeness and accuracy, updating information as needed.
- Assisted in auditing medical records for compliance with legal and regulatory standards.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Conducted regular training sessions for new staff on medical records management systems and procedures.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Safeguarded medical records to maintain patient confidentiality.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Compiled and coded patient data using standard classification systems.
- Assigned patients to diagnosis-related groups using appropriate computer software.
Customer Service Representative
Long's Pharmacy
Sandersville, GA
09.2015 - 05.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Scale House Operator
Fulghum Fibres
Sandersville, Georgia
07.2013 - 09.2015
- Verified and weighed incoming shipments of raw materials.
- Inspected material for quality, quantity, and condition prior to loading or unloading.
- Maintained communication with truck drivers regarding arrival times, paperwork requirements, and product availability.
- Tracked inventory levels to ensure accurate records were kept.
- Checked all outgoing loads for accuracy against customer orders.
- Prepared shipping documents including bills of lading and invoices.
- Assisted in resolving discrepancies between inventory records and actual shipment weights.
- Performed regular maintenance checks on equipment such as scales, computers, printers.
- Stored hazardous materials in accordance with safety regulations.
- Monitored security cameras to detect any suspicious activity around the scale house area.
- Provided assistance in filling out necessary paperwork related to shipments.
- Communicated with management about any issues or problems that arose during operations.
- Reported any incidents or accidents immediately to supervisors.
- Adhered strictly to company policies at all times while working in the scale house area.
- Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
- Greeted customers, directed haulers and answered questions accurately.
- Used Personal Protective Equipment properly to avoid injury and contact with hazardous materials.
- Maintained positive working relationship with fellow staff and management.
- Analyzed product labels and purchase orders to verify shipment content accuracy.
- Collected product samples to prepare for laboratory analysis and testing.
Education
Some College (No Degree) - Business
Georgia Southern University
Statesboro, GASkills
- Employee Relations
- Performance Evaluation
- HR policies expertise
- Maintains confidentiality
- HR policies and procedures expertise
- Microsoft Office and Docusign
- Human resources audits
- Project Planning
- Compliance
- Recruitment
- Microsoft Office Suite expert
- Confidential Document Control
- Training programs
- New employee orientations
- Recordkeeping
- Exceptional communicator
- Employee empowerment
- Report Generation
- People-oriented
- Customer Relations
- Labor negotiations
- Staff Management
- Interviewing techniques
- administer training modules
Timeline
HR Project Coordinator
Thiele Kaolin Company
11.2018 - Current
Medical Records Specialist
Community Health Care Systems, Inc
05.2016 - 11.2018
Customer Service Representative
Long's Pharmacy
09.2015 - 05.2016
Scale House Operator
Fulghum Fibres
07.2013 - 09.2015
Some College (No Degree) - Business
Georgia Southern University
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