Kayla Broadbent
Pierson,FL
Summary
Results-driven professional skilled in coordinating patient referrals and optimizing workflows. Known for attention to detail and effective communication, committed to enhancing healthcare delivery and supporting team success.
Overview
19
19
years of professional experience
Work History
Referral Specialist
Advent Health
DeLand, Florida
02.2025 - Current
- Coordinated patient referrals to facilitate timely access to specialists.
- Managed appointment scheduling for referred patients across various healthcare providers.
- Monitored referral progress and followed up with patients, providing timely updates and support.
- Communicated referral processes and requirements effectively to patients.
- Collaborated with healthcare teams to address and resolve referral-related issues promptly.
- Supported staff in training new processes related to referral management systems.
- Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
Referral Coordinator
Island Doctors
DeLand, FL
09.2018 - 02.2025
- Coordinated patient referrals to specialists and healthcare providers.
- Communicated with insurance companies regarding authorization requests.
- Assisted patients in navigating the referral process effectively.
- Collaborated with medical staff to streamline referral workflows.
- Educated patients on insurance coverage and referral procedures.
- Resolved patient inquiries related to referrals and appointments.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Medical Assistant
Dr. Bhupendra P. Patel, MD, PA
DeLand, Florida
02.2014 - 09.2018
- Assisted physicians with patient care by taking vital signs and patient histories, ensuring readiness for examinations.
- Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
- Maintained clean, stocked examination rooms, facilitating efficient patient flow and readiness for appointments.
- Administered injections, medications, and treatments based on physician orders.
Pharmary Technician & Customer Service Manager
Walmart
Orange City, Florida
07.2007 - 11.2011
- Operated pharmacy software for prescription processing and record-keeping.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Trained new pharmacy technicians on operational processes and systems.
- Provided exceptional customer service to enhance patient experiences consistently.
- Trained and mentored staff on effective customer interaction techniques.
- Coordinated cross-departmental communication to resolve customer issues efficiently.
- Fostered a positive work environment to improve team morale and productivity.
Education
Technical Certificate - Medical Assistant
Florida Technical College
DeLand, FL01-2014
High School Diploma -
DeLand High School
DeLand, FL05-2006
Skills
- iCD-10 and CPT codes
- Referral coordination
- Appointment scheduling
- Insurance authorization
- Workflow efficiency
- Customer engagement
- Team collaboration
- Problem solving
- Attention to detail
- Conflict resolution
- Referral training support
- Process enhancement
- Medical terminology
- Referral process management
- Staff training
- EMR systems
- Healthcare software proficiency
Timeline
Referral Specialist
Advent Health
02.2025 - Current
Referral Coordinator
Island Doctors
09.2018 - 02.2025
Medical Assistant
Dr. Bhupendra P. Patel, MD, PA
02.2014 - 09.2018
Pharmary Technician & Customer Service Manager
Walmart
07.2007 - 11.2011
Technical Certificate - Medical Assistant
Florida Technical College
High School Diploma -
DeLand High School