KAYLA BROOKS
FRONT DESK CLERK
Franklin,GA
Summary
Seeking to achieve a position in an educational institution to expand upon personal and professional skills. Always looking for ways to challenge myself and gain all the experience to develop communication, organizational, and multitasking skills and abilities to build working relationships within the institution while keeping the focus on the task at hand.
A well-organized professional equipped with varied past experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Substitute Teacher, K-12
Heard County School System
Franklin, GA
12.2020 - Current
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Student Teacher Inclusion 1st Grade Classroom
Whitesburg Elementary
Carrollton, GA
08.2020 - 12.2020
- Stood in for Mentor teacher, checking lesson plans to provide consistent teaching to over 22 inclusion students.
- Helped teachers decorate and organize classrooms with age-specific decor, making copies for teachers while making sure student supplies are neatly organized prior to classes starting.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Observed and participated in special learning opportunities to expand horizons and learn different approaches.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Kept classroom clean, organized, and safe for students and visitors.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Built positive relationships with parents to involve families in educational process.
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
Telesales- Renewals
American Home Shield Corporation
Lagrange , GA
03.2013 - 08.2020
- Responsible each day for calling current customers by telephone to thank them for their previous business, then proceed in taking customers payment information to secure customers' contract is renewed for another year.
- Handled over 300+ phone calls everyday with expert use of client management software.
- Time Management for building rapport with each customer I speak with by phone
- Maintaining positive and professional attitude while providing excellent customer relations.
- Showed empathy to calm upset customers by acknowledging, and apologizing.
- Answered customers' questions regarding different products and prices.
- Excellent verbal and written Communication.
- Promptly sent customers invoices / copy of their new contract by mail and email.
- Organized customer files.
- Emphasized product features based on customers' needs, wants and desires.
- Secured customers payment information privately by phone.
- Transfer calls of unresolved service requests to designated departments for further investigation.
Education
Bachelor of Science - Education
University of West Georgia
Carrollton, GA 03.2021 - Current
Associate of Applied Science - Early Childhood Education
West Georgia Technical College
La Grange, GA 08.2018 - 12.2020
Associate of Applied Science - BUSINESS ADMINISTRATION/MANAGEMENT ASSOCIATES DEGR
West Georgia Technical College
La Grange, GA 01.2008 - 12.2010
Skills
Telephone etiquette
Office administration
File management
Word processing
Mail handling
Mail sorting
Staff Management
Social perceptiveness
Departmental support
Sensitive information handling
Business administration
Office management
Filing
Call forwarding
Office supplies inventory management
Cash Handling
Meeting scheduling
Sorting and labeling
Administrative support
Time management
Office organization
Researching skills
Bookkeeping
Verbal and written communication
Scheduling
Performance improvement
Problem-solving
Skilled in data entry, bookkeeping, and Microsoft office
Skilled in Math
Timeline
Bachelor of Science - Education
University of West Georgia
03.2021 - Current
Substitute Teacher, K-12
Heard County School System
12.2020 - Current
Student Teacher Inclusion 1st Grade Classroom
Whitesburg Elementary
08.2020 - 12.2020
Associate of Applied Science - Early Childhood Education
West Georgia Technical College
08.2018 - 12.2020
Telesales- Renewals
American Home Shield Corporation
03.2013 - 08.2020
Associate of Applied Science - BUSINESS ADMINISTRATION/MANAGEMENT ASSOCIATES DEGR
West Georgia Technical College
01.2008 - 12.2010