Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kayla Brooks

Lafayette,IN

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Office Assistant

Friendship House
07.2023 - Current
  • Greeted visitors in a professional manner and provided assistance when necessary
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Performed data entry tasks into various computer systems accurately and efficiently..
  • Inspected vacant units prior to move-in to ensure they are ready for occupancy.
  • Answered phone calls from prospective tenants and provided information about available rental units.
  • Negotiated lease renewals with existing tenants.
  • Maintained accurate records of tenant contracts, leases, and payments.
  • Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
  • Resolved tenant complaints promptly and professionally.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
  • Making HUD Recertification appointments , Tax Credit Recertification appointments and Move In appointment's
  • Meet with all tenants and do Yearly HUD & Tax recertification’s for all tenants to rectify rental agreement
  • Make sure move in’s are under income, verifying income and calculate rent; then move tenants in.
  • Maintains all tenant files, Maintaining all tenant information on software
  • Rent calculations
  • Make and send out notices

Cleaner

Tlc Cleaning
01.2020 - 03.2023
  • Organized, cleaned, and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs
  • Coordinated home cleaning schedule based on client availability and realistic time constraints
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
  • Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.

Cashier

Casey's
07.2018 - 01.2020
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Conducted inventory checks for stock
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Associate's degree in accounting -

Ivy Tech Community College
08.2024

Associate of Applied Science in Business Administration -

Ivy Tech Community College
06.2023

Skills

  • Dedication
  • Determination
  • Inventory Control
  • Microsoft Word
  • Microsoft office
  • Administrative experience
  • Data Entry
  • Office Administration
  • Documentation and Recordkeeping
  • Client Relationship Building
  • Follow-up Coordination
  • Fair Housing Regulations
  • Document Preparation
  • Quickbooks
  • Fair housing policies
  • Lease Renewals
  • Lease Agreements
  • Customer service expertise
  • Leasing Terms and Specifications
  • Unit inspection
  • Maintenance Requests

Personal Information

Willing To Relocate: Anywhere

Timeline

Office Assistant

Friendship House
07.2023 - Current

Cleaner

Tlc Cleaning
01.2020 - 03.2023

Cashier

Casey's
07.2018 - 01.2020

Associate's degree in accounting -

Ivy Tech Community College

Associate of Applied Science in Business Administration -

Ivy Tech Community College

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Kayla Brooks