Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kayla Brooks

Cuyahoga Falls,OH

Summary

Results-driven Sales Associate with a proven track record of maximizing customer satisfaction and driving high sales. Exceptional problem-solving abilities and strong stock management skills. Known for integrity and providing outstanding customer service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Associate

Maurices
Stow, Ohio
07.2024 - Current
  • Verified credit card charges against purchase receipts for accuracy.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Processed shipments received from vendors according to established protocols.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.
  • Performed cash register functions accurately and efficiently.
  • Processed payments using point-of-sale systems.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.

Team Member

Meijer
Stow, OH
10.2023 - 07.2024
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Prepared reports on sales activities, customer feedback, and inventory status.
  • Assisted management in developing marketing strategies to increase sales.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Collaborated with team members to maximize productivity and efficiency.

Education

High School Diploma -

Cuyahoga Falls Highschool
Cuyahoga Falls, OH
05-2024

Bachelor of Science - Sports Medicine

Kent State University
Kent, OH

Skills

  • Workplace Safety
  • Program Support
  • Management Support
  • Preparing reports
  • Cash Handling
  • Data Entry
  • POS System Operation
  • MS Office
  • Creative Problem Solving
  • Practice Management
  • Time Management
  • Customer Engagement
  • Business strategies
  • Decision-Making
  • Oral communication
  • Flexible Schedule
  • Computer Skills
  • Customer interaction
  • Sales expertise
  • Loss Prevention
  • Customer Service
  • Reliable and Punctual

Certification

  • CPR certified child, infant, and adult
  • First Aid certified

References

References available upon request.

Timeline

Associate

Maurices
07.2024 - Current

Team Member

Meijer
10.2023 - 07.2024

High School Diploma -

Cuyahoga Falls Highschool

Bachelor of Science - Sports Medicine

Kent State University

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Kayla Brooks