Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Browder

Orlando

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions labels and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

Walgreens Centralized Services
11.2022 - Current
  • Processed prescriptions efficiently, ensuring accuracy and compliance with pharmacy regulations.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.

Invoice Clerk

Halperns Steak & Seafood
05.2021 - 11.2022
  • Processed high volumes of invoices accurately, ensuring timely payment and minimizing discrepancies.
  • Utilized accounting software to maintain organized records of invoices and payments for reporting purposes.
  • Reviewed purchase orders against invoices for accuracy, confirming compliance with company policies.
  • Trained new team members on invoicing procedures and best practices for data entry accuracy.

Guest Service Representative

Extended Stay America
12.2019 - 05.2021
  • Delivered exceptional guest service, resolving inquiries and complaints efficiently.
  • Managed front desk operations, ensuring seamless check-in and check-out processes.
  • Implemented feedback mechanisms to enhance guest satisfaction and experience.
  • Coordinated with housekeeping and maintenance teams to address guest needs promptly.
  • Maintained accurate records of transactions and guest interactions in management systems.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Crew Trainer

McDonald's
04.2017 - 12.2019
  • Trained new crew members on operational procedures and customer service standards.
  • Monitored crew performance, providing constructive feedback to improve efficiency and service quality.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.

Education

High School Diploma -

BOONE HIGH SCHOOL
Orlando, FL
05-2019

Skills

  • Team collaboration
  • Confidentiality and HIPAA
  • Answering customer questions
  • Pharmacy ethics
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Processing payments
  • Healthcare regulations
  • Medication labels
  • Data entry

Timeline

Pharmacy Technician

Walgreens Centralized Services
11.2022 - Current

Invoice Clerk

Halperns Steak & Seafood
05.2021 - 11.2022

Guest Service Representative

Extended Stay America
12.2019 - 05.2021

Crew Trainer

McDonald's
04.2017 - 12.2019

High School Diploma -

BOONE HIGH SCHOOL

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