Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kayla Brown

Chesapeake,VA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

12
12
years of professional experience

Work History

Hospitalman Third Class Petty Officer

US Navy
11.2018 - 11.2023
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
  • Updated medical records in EMR system and double-checked data for accuracy.
  • Initiated interaction with primary care physicians to determine admission and discharge plans for patients.
  • Triaged and assessed phone calls from facilities, physicians and patients to prioritize care and quickly handle urgent issues.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Participated in development of guidelines for newborn and maternal care.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Waitress

East Coast Wings + Grill
01.2018 - 01.2018
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Hostess, Waitress, Dining Expo

The Grumpy Monk
02.2016 - 05.2018
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Relayed guest comments or suggestions to manager on duty for further action.

Warehouse Employee

Paul Hoge Creations
04.2015 - 02.2016
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Performed inventory control, such as counting and stocking merchandise.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.

Wait Staff Member

Poppyseeds Bagels
02.2012 - 02.2015
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.

Education

No Degree - Military Medical

Hospital Corpsman A School
San Antonio, TX
05.2019

High School Diploma -

Parkwood High School
Monroe, NC
01.2017

Skills

  • Guest Engagement
  • Food Delivery
  • Hospitality Service Expertise
  • Exceptional Customer Service
  • Safe Food Handling
  • Order Accuracy
  • Food Presentation

Accomplishments

  • Trained a total of 23 staff members.
  • Achieved high customer satisfaction through effectively assisting with large parties and an increased in restaurant patrons.

Timeline

Hospitalman Third Class Petty Officer

US Navy
11.2018 - 11.2023

Waitress

East Coast Wings + Grill
01.2018 - 01.2018

Hostess, Waitress, Dining Expo

The Grumpy Monk
02.2016 - 05.2018

Warehouse Employee

Paul Hoge Creations
04.2015 - 02.2016

Wait Staff Member

Poppyseeds Bagels
02.2012 - 02.2015

No Degree - Military Medical

Hospital Corpsman A School

High School Diploma -

Parkwood High School

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