Kayla Brown
Houston,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Receptionist
LA Fitness
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Collect membership payments through cash, card, or billing to account.
- Checking in members for personal training sessions.
- Completing a list of calls to gym members who have failed to make their monthly payments, and handling the transaction over call if the payment is to be made.
- Organized, maintained and updated information in computer databases.
Receptionist
AMG Marketing
02.2021 - 10.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Receptionist
Jones House Of Peace
03.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Waltrip High School
08.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Scheduling appointments
- Basic accounting
- Meeting Coordination
- Document Management
Timeline
Receptionist
LA Fitness
04.2022 - Current
Receptionist
AMG Marketing
02.2021 - 10.2021
Receptionist
Jones House Of Peace
03.2018 - 01.2020
High School Diploma -
Waltrip High School
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