Kayla Brown
Nashville,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Wellness Studio Manager
Pure Sweat + Float Studio
Brentwood, TN
07.2023 - Current
- Developed and managed staff schedules, including approval of time off requests.
- Proficiently utilized MindBody software for booking client appointments, generating new leads, and pulling detailed reports.
- Successfully sold packages and memberships, fostering client consistency and commitment to their wellness journey.
- Established monthly revenue targets and motivated staff to achieve both service and retail goals.
- Created monthly newsletters showcasing specials and featured retail products.
- Maintained cleanliness of sauna cabins and float rooms after each client session.
- Sourced external vendors for specialized services when necessary.
- Organized and managed internal and external events to generate new leads.
- Coordinated with vendors for repairs and maintenance of studio equipment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored inventory and order supplies when necessary.
Front Desk Receptionist
The Joint Chiropractic
Bellevue, TN
02.2023 - 07.2023
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Generated daily reports summarizing sales activities, customer feedback surveys, and other relevant data.
- Responded to customer inquiries via phone, email, and in person.
- Managed opening and closing procedures for the office.
Barista
Jingo Java
Fairview, TN
03.2022 - 02.2023
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
Team Member
Crumbl Cookies
Bellevue, TN
01.2022 - 04.2022
- Organized ingredients needed for each recipe prior to baking.
- Assisted customers with their orders providing advice on different types of pastries available.
- Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Mixed dough using electric mixers following specific recipes provided by head chef.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Operated cash registers accurately when ringing up customers' purchases.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
Barista
Dunkin' Donuts
Fairview, TN
03.2021 - 01.2022
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Associate of Science - Nutrition And Food Science
Columbia State Community College
Franklin, TN12-2024
High School Diploma -
Fairview High School
Fairview, TN05-2023
Skills
- Client Rapport
- Revenue Development
- Customer Service
- Staff Management
- Schedule Management
- Negotiation and Conflict Resolution
- Decision-Making
- Team Leadership
- Organizational Skills
- Training and Development
- Lead Generation
- Hiring and Training
- Adaptability
References
References available upon request.
Timeline
Wellness Studio Manager
Pure Sweat + Float Studio
07.2023 - Current
Front Desk Receptionist
The Joint Chiropractic
02.2023 - 07.2023
Barista
Jingo Java
03.2022 - 02.2023
Team Member
Crumbl Cookies
01.2022 - 04.2022
Barista
Dunkin' Donuts
03.2021 - 01.2022
Associate of Science - Nutrition And Food Science
Columbia State Community College
High School Diploma -
Fairview High School
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