Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Brown

Omaha

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Care Navigator

Archwell Health
04.2024 - Current
  • Coordinated patient care plans with healthcare providers to ensure comprehensive support.
  • Facilitated access to resources and services for patients, enhancing their health outcomes.
  • Educated patients on available treatment options and community programs to improve engagement.
  • Developed and maintained relationships with interdisciplinary teams to streamline care processes.
  • Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Educated member on gaps in care and assisted with scheduling provider appointments.
  • Utilized Salesforce, Microsoft Word to edit, create and save confidential documents.
  • Assisted members with social determinants of health and linked to appropriate community resources.
  • Maintained confidential health information according to state and federal regulations.

Concierge/Chauffeur

Hillcrest Healthcare
10.2021 - 11.2023
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.
  • Arrived on time to customer appointments.

Career Counselor

C2 Global/Career Source Brevard
01.2021 - 08.2021
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
  • Developed career and education plans based on individual needs.
  • Connected with business and recruiters to build relationships and increase opportunities for students.
  • Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
  • Utilized standardized tests to gauge student academic level and personal aptitude.
  • Maintained case files and documented actions.

Optometric Technician

America's Best Contacts And Glasses
09.2019 - 01.2021
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Assistant General Manager

Extended Stay America, ESA
01.2019 - 09.2019
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.

Member Service Representative

Mutual 1st Federal Credit Union
03.2017 - 01.2019
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Processed loan applications, ensuring compliance with credit union policies and procedures.
  • Delivered exceptional member service by efficiently resolving inquiries and issues.
  • Processed account transactions and aches accurately, ensuring proper documentation and timely processing.

Supervisor

Dollar Tree
08.2015 - 04.2017
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Universal Banker

JPMorgan Chase
09.2011 - 09.2013
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Balanced teller drawers and ATM cash.
  • Performed loan servicing functions to check compliance with applicable terms and conditions.

Store Manager

Mobile Tron/Verizon
02.2006 - 08.2011
  • Supervised work of contracted employees to keep on task for timely completion.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Education

High School Diploma -

Omaha North Magnet High School
Omaha, NE

Skills

  • Customer support
  • Stock management
  • Point of sale systems
  • Experience with point of sale operations
  • Workforce education
  • Complaint resolution
  • Knowledge of banking compliance
  • Cash management
  • Loan management

Timeline

Care Navigator

Archwell Health
04.2024 - Current

Concierge/Chauffeur

Hillcrest Healthcare
10.2021 - 11.2023

Career Counselor

C2 Global/Career Source Brevard
01.2021 - 08.2021

Optometric Technician

America's Best Contacts And Glasses
09.2019 - 01.2021

Assistant General Manager

Extended Stay America, ESA
01.2019 - 09.2019

Member Service Representative

Mutual 1st Federal Credit Union
03.2017 - 01.2019

Supervisor

Dollar Tree
08.2015 - 04.2017

Universal Banker

JPMorgan Chase
09.2011 - 09.2013

Store Manager

Mobile Tron/Verizon
02.2006 - 08.2011

High School Diploma -

Omaha North Magnet High School

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Kayla Brown