Kayla Brown
Charlotte,NC
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
10
10
years of professional experience
Work History
Assistant Rental Branch Manager
Enterprise Mobility
Atlanta, GA
03.2023 - 12.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations by 3-5% consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Front Office Manager
Holiday Inn Express
Stone Mountain, GA
01.2022 - 02.2023
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
ALEX AND ANI
Atlanta, GA
06.2018 - 12.2021
- Provided training for new employees with focus on conflict resolution, customer engagement, and effective sales tactics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
Office Assistant- Athletics
Clark Atlanta University
Atlanta, GA
08.2015 - 04.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Education
Bachelor of Science - Interdisciplinary Studies
Alabama State University
Montgomery, AL12.2022
Skills
- Customer Relations
- Employee Development
- Time Management
- MS Proficiency
Timeline
Assistant Rental Branch Manager
Enterprise Mobility
03.2023 - 12.2025
Front Office Manager
Holiday Inn Express
01.2022 - 02.2023
Assistant Manager
ALEX AND ANI
06.2018 - 12.2021
Office Assistant- Athletics
Clark Atlanta University
08.2015 - 04.2018
Bachelor of Science - Interdisciplinary Studies
Alabama State University