Kayla Brown
Charlotte,NC
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
10
10
years of professional experience
Work History
Assistant Rental Branch Manager
Enterprise Mobility
03.2023 - 12.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations by 3-5% consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Front Office Manager
Holiday Inn Express
01.2022 - 02.2023
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
ALEX AND ANI
06.2018 - 12.2021
- Provided training for new employees with focus on conflict resolution, customer engagement, and effective sales tactics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
Office Assistant- Athletics
Clark Atlanta University
08.2015 - 04.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Education
Bachelor of Science - Interdisciplinary Studies
Alabama State University
Montgomery, AL12.2022
Skills
- Customer Relations
- Employee Development
- Time Management
- MS Proficiency
Timeline
Assistant Rental Branch Manager
Enterprise Mobility
03.2023 - 12.2025
Front Office Manager
Holiday Inn Express
01.2022 - 02.2023
Assistant Manager
ALEX AND ANI
06.2018 - 12.2021
Office Assistant- Athletics
Clark Atlanta University
08.2015 - 04.2018
Bachelor of Science - Interdisciplinary Studies
Alabama State University