Kayla Brown Conzemius
Ocala,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and maintain policies and procedures. Attentive listener and fast learner in any environment. Never fail to ask questions and give feedback on areas I believe can be improved for all around customer satisfaction. Strong willed, big hearted and always eager to learn something new, improve and grow toward my best potential.
Overview
4
4
years of professional experience
Work History
Dietary Aide
Bridgewater Health and Rehabilitation
Ocala, FL
07.2023 - 05.2024
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Ensured that all food was prepared according to established health standards.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Provided assistance with meal setup, serving, and clean up as needed.
- Observed special diets prescribed by physicians or nutritionists.
- Set up trays for patients upon request.
- Checked temperatures of hot food before serving it to patients and residents.
- Maintained a safe working environment by following all safety protocols.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
- Served food and beverage items to residents, meeting therapeutic diets.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
- Reported and documented resident changes in consumption or behaviors.
- Collaborated with team to deliver timely service of items.
Barista
Starbucks
Belton, TX
04.2021 - 12.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested products based on stated preferences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized POS system to receive and process customer payments.
- Provided customers with product details, coffee blends and preparation descriptions.
Front Desk Associate
Expo Inn and Suites
Belton, TX
02.2020 - 03.2021
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Provided assistance with baggage handling for incoming and outgoing guests.
- Adhered strictly to all applicable laws related to hotel operations.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Collaborated closely with other departments when necessary.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed guest check-in and check-out procedures, reservations and payments.
- Trained newly hired employees on front desk procedures and business operations.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Supervised daily operations of hotel front desk in absence of manager.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Kept records of room availability and guest accounts, manually or using computers.
- Verified customer credit to establish payment method for accommodations.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Education
High School Diploma -
Belton High School
Belton, TX05-2019
Skills
- Meal Planning
- Dining room setup
- Customer Service
- Food Preparation
- Appointment confirmation
- Cash Handling
- File Management
- Office Administration
- Verbal and written communication
- Team Collaboration
- Complaint resolution
- Product Knowledge
- Retail Sales
- Willingness to learn new things and thrive
- Respectful
- Strong voiced and confident
- Friendly, kind and social
- Values including trust, communication, healthy business relationships, growth, honesty, work ethic
Timeline
Dietary Aide
Bridgewater Health and Rehabilitation
07.2023 - 05.2024
Barista
Starbucks
04.2021 - 12.2022
Front Desk Associate
Expo Inn and Suites
02.2020 - 03.2021
High School Diploma -
Belton High School
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