KAYLA BRUNNER
Shadyside,OH
Summary
Efficient Registration Specialist known for high productivity and ability to complete tasks swiftly. Possess specialized skills in patient registration, data entry accuracy, and confidentiality management. Excel in communication, problem-solving, and time management, ensuring seamless registration processes and positive patient experiences.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
22
22
years of professional experience
Work History
Registration Specialist
WVU Wheeling Hospital
04.2024 - Current
- Assisted in the management of patient information, including data entry and maintenance of medical records.
- Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
- Conducted eligibility screenings for new patients according to established guidelines.
- Maintained confidentiality of all protected health information as required by HIPAA regulations.
- Utilized multiple computer systems to access patient information, update records, verify insurance eligibility.
- Prepared documents for release of medical records upon request from authorized personnel.
- Scanned documents and insurance cards to include in patient charts.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
Insurance Specialist
The Health Plan
01.2024 - 04.2024
- Communicated with clients and insurance carriers to answer inquiries and provide exceptional customer service
- Explained insurance policies and claims to members and providers, keeping clients informed and compliant
- Assured appointments and procedures are authorized
- Verified coverage and benefit limitations, tests and procedures ar pre-authorized, deductibles, copayments, account balances, and fees are calculated and notations are added to the system
- For front end collection
- Responsible for
- Reimbursement errors resulting from inaccuracy
Customer Service Representative
Melaleuca
06.2013 - 12.2023
- Demonstrated strong customer service skills while resolving customer inquiries via telephone, email, and inperson
- Developed and maintained relationships with customers to ensure repeat business and customer loyalty
- Responded to customer inquiries and complaints in a timely and professional manner
- Followed up with customers to ensure resolution of issues
- Met and exceeded customer service goals, including average resolution time and customer satisfaction
- Utilized knowledge of product and service offerings to provide customized solutions to customer inquiries
- Balanced multiple tasks and maintained composure in highpressure situations
- Maintained accurate records of customer interactions and transactions
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Led regular team meetings to communicate current business trends and relevant updates.
- Recognized and rewarded team and individual achievements, boosting morale and motivation.
Health Information Specialist
Ohio Valley Medical Center
06.2003 - 06.2013
- Responsible for maintaining medical records of patients in accordance with established policies and procedures
- Ensured accuracy and completeness of all medical records
- Entered data into electronic medical records as needed
- Monitored medical record filing system to ensure accuracy and compliance with applicable regulations
- Assisted medical staff in retrieving medical records for patient care
- Provided administrative support to the health information department as needed
Education
Bachelor of Science - Health Information Administration
Western Governors University
Salt Lake City05.2009
Associate of Science - Medical Office Administration
South Piedmont Community College
Polkton, NC05.2007
Skills
- Electronic Health Records Management
- Medical Terminology
- HIPAA Compliance
- Medical Coding and Billing
- Time Management
- Customer Service
- Detail Oriented
- Problem Solving
- Multi-tasking
- Data Entry and Analysis
- Basic Computer Skills
- Appointment Scheduling
- Patient Registration
- Verbal and written communication
- Conflict resolution
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Relationship building
References
References available upon request.
Timeline
Registration Specialist
WVU Wheeling Hospital
04.2024 - Current
Insurance Specialist
The Health Plan
01.2024 - 04.2024
Customer Service Representative
Melaleuca
06.2013 - 12.2023
Health Information Specialist
Ohio Valley Medical Center
06.2003 - 06.2013
Bachelor of Science - Health Information Administration
Western Governors University
Associate of Science - Medical Office Administration
South Piedmont Community College
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