Kayla Buckland
Nokomis,FL
Summary
Sociable, committed, motivated customer service representative with years of experience improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Academic Alliance in Dermatology
09.2023 - Current
- Have friendly, professional, and attentive interactions with each patient
- Screen calls, schedules appointments and referrals
- Evaluate chart data to verify all information has been received, completed and signed
- Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately
- Verifying patient eligibility, coordinating benefits, and determining patient coverage and responsibility for services
- Proactively collect patient payments
- Run end of day reports & balance payment totals
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- When needed, assist the medical assistant team with service quotes, obtaining prior authorization, and required referrals in accordance with HIPAA and other state and federal regulations.
Front Desk Receptionist
Tao Wellness Med Spa
01.2023 - 07.2023
- Promote spa’s facilities wherever possible
- Welcomes guests and visitors to the spa and retail area, arranging appointments for treatments upon request
- Coordinates scheduling for spa services
- Available to help with retail duties to include retail/skin care product sales
- To have a thorough knowledge of all spa treatments and to be able to respond to guest inquiries
- Receives payments for products and services and properly account for all transactions
- Provide excellent service consistent with the company’s core service standards and brand attributes
- Maintained a cash drawer that had to be reconciled nightly.
Cashier/Sales Representative
Ulta Beauty Store
05.2022 - 10.2022
- Greeting customers
- Answering customer questions related to merchandise and store policies
- Recommending products or services based on customer needs
- Processing customer payments and refunds
- Opening and closing of the store in accordance with operating hours
- Stocking, organizing, and taking inventory of merchandise
- Color matching makeup for customers
- Get customers to sign up for our loyalty program and credit card
- Cash register operations.
Patient Service Coordinator
MyEyeDr
09.2021 - 04.2022
- Checking in and out patients
- Pulling insurance for upcoming appointments
- Answering incoming phone calls
- Scheduling and rescheduling appointments
- Providing information to patients regarding our services and products
- Making sure all the deposits are correct at the end of the day
- Explain benefits and allowances for patient insurances
- Having a positive and professional attitude towards all customers
- Processed POS transactions, including checks, cash and credit purchases and refunds.
Front Desk Receptionist/ Patient Coordinator
Orthodontic Specialists of Florida
10.2019 - 02.2021
- Keenly evaluate and formulate innovative solutions and handling customer service related issues
- Answering multi-line phone systems, taking messages and scheduling patient appointments
- In charge of filing, faxing, scanning and emailing any and all paperwork involved with each patient
- Greeted customers with a professional and positive attitude on a daily basis
- Assisted with new patient consultation for treatment plan from beginning to end
- Handling reconciliation of payments as well as maintaining incoming and outgoing cash records
- Collect past due payments, make payment arrangements, and post payments.
Education
Esthetician license -
Aveda Institute
03.2023
High School Diploma -
Polk State Gateway To Collegiate High School
05.2019
Skills
- Efficient with Microsoft Office Suite (Word, Excel, and Powerpoint)
- Highly skilled on problem solving and communication with customers to ensure high quality service
- Capable of prioritizing and accomplishing assigned tasks within deadlines and in compliance with quality standards
- Strong work ethic and professional demeanor
- Great ability to work under pressure
- Excellent computer skills and experience in EMR utilization
Timeline
Front Desk Receptionist
Academic Alliance in Dermatology
09.2023 - Current
Front Desk Receptionist
Tao Wellness Med Spa
01.2023 - 07.2023
Cashier/Sales Representative
Ulta Beauty Store
05.2022 - 10.2022
Patient Service Coordinator
MyEyeDr
09.2021 - 04.2022
Front Desk Receptionist/ Patient Coordinator
Orthodontic Specialists of Florida
10.2019 - 02.2021
Esthetician license -
Aveda Institute
High School Diploma -
Polk State Gateway To Collegiate High School
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