Kayla Burright
Demotte,Indiana
Summary
Fast paced learner with strong dedication to providing highly satisfied customers. Proven observant and organized individual with a passion for leading. Searching for an opportunity to express skills, grow as an individual, and develop within your organization.
Overview
6
6
years of professional experience
Work History
Denials Specialist
Franciscan Health
Hammond, Indiana
12.2024 - 07.2025
- Communicated with insurance providers to resolve claim denials effectively.
- Reviewed denial claims to identify patterns and root causes, enhancing future claim submissions.
- Developed strategies to resolve complex issues related to denials.
- Collaborated with billing team to clarify claim discrepancies and errors, improving resolution processes.
- Participated in team meetings to develop strategies for reducing claim denials, fostering a proactive approach.
Insurance Collection Specialist
Franciscan Health
Hammond, Indiana
08.2022 - 09.2024
- Managed insurance claims processing and follow-ups, ensuring timely resolution of patient accounts.
- Communicated with insurance companies to efficiently resolve payment issues and minimize delays.
- Investigated discrepancies between billed charges and paid amounts to identify and rectify errors promptly.
- Reviewed Explanation of Benefits documents for accuracy prior to submitting them for payment processing.
- Collaborated with team members to streamline collection processes and procedures.
- Provided customer service support to internal and external customers regarding billing inquiries.
Patient Access Representative
Franciscan Health Crown Point
Crown Point, Indiana
08.2021 - 08.2022
- Streamlined patient registration processes and verified insurance information to enhance accuracy and efficiency.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Facilitated communication with medical staff to promote seamless patient flow.
- Collected co-pays and other payments from patients at time of service.
- Collaborated with team members to support a positive patient experience consistently.
- Welcomed patients and visitors courteously, contributing to a positive first impression.
Restaurant Team Member
Wendys Restaurant
Hebron, Indiana
08.2019 - 08.2022
- Provided exceptional customer service, enhancing guest experience in fast-paced environment.
- Worked with team to ensure prompt service during peak hours, contributing to customer satisfaction.
- Processed customer orders accurately using point-of-sale systems.
- Assisted in taking customer orders and providing recommendations.
- Processed cash transactions accurately, maintaining financial integrity and minimizing errors.
- Maintained cleanliness and organization of workstations and dining areas.
- Prepared food items according to company standards and recipes.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Education
High School Diploma -
Lowell Senior High School
Lowell, IN05-2021
Skills
- Customer service
- Attention to detail
- Problem solving
- Time management
- Multitasking
- Adaptability
- Team collaboration
- Communication skills
Timeline
Denials Specialist
Franciscan Health
12.2024 - 07.2025
Insurance Collection Specialist
Franciscan Health
08.2022 - 09.2024
Patient Access Representative
Franciscan Health Crown Point
08.2021 - 08.2022
Restaurant Team Member
Wendys Restaurant
08.2019 - 08.2022
High School Diploma -
Lowell Senior High School