Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kayla Burroughs

Columbus,OH

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Manager

KSB Contracting LLC
01.2020 - Current
  • Handle scheduling needs for both employees and clients.
  • Ensure hiring process is proficient
  • Project Management
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Increased sales by 15% with fast response times.

Flight attendant

Republic Airways
07.2019 - 01.2020
  • Performs all regulatory and assigned cabin duties with constant attention to guests while providing a safe and comfortable onboard experience.
  • Maintained thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft; operates all emergency exits and aircraft equipment using all the necessary movements and force up to and including 70 pounds.
  • Maintained reliable and prompt attendance according to Company policies and procedures.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.

Front Desk agent

Marriott
01.2016 - 07.2019
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.

Assistant Manager

Foot Locker
06.2015 - 12.2017
  • Coaching and motivating team to drive sales that deliver exceptional customer service.
  • Ensured high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
  • Met monthly goals as it relates to: sales, customer experience, merchandising, visual, and operational expectations.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Production Worker

Honda of America
03.2013 - 06.2015
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.

Education

Associate of Science - Business

Central Ohio Technical College
Newark, OH
05.2024

Skills

  • Project Management
  • Customer Service
  • Problem Solving
  • Safety and Compliance
  • Quality Control
  • Staff Development
  • Performance Management

Websites

Timeline

Manager

KSB Contracting LLC
01.2020 - Current

Flight attendant

Republic Airways
07.2019 - 01.2020

Front Desk agent

Marriott
01.2016 - 07.2019

Assistant Manager

Foot Locker
06.2015 - 12.2017

Production Worker

Honda of America
03.2013 - 06.2015

Associate of Science - Business

Central Ohio Technical College

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Kayla Burroughs