Summary
Overview
Work History
Skills
Timeline
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Kayla Butler

Orlando,FL

Summary

Driven by a relationship-focused approach, I excelled at all of the roles I've had over the years by enhancing guest safety and satisfaction. Leveraging strong communication and organizational skills, I adeptly managed emergency situations and enforced safety compliance, contributing to a significant improvement in guest experiences. My expertise also spans effective problem-solving and guest relations, ensuring operational excellence and profitability where applicable.

Overview

9
9
years of professional experience

Work History

Lifeguard/ Recreation Host

Walt Disney Parks and Resorts
10.2022 - Current
  • Responded to emergency situations in a timely, efficient manner.
  • Monitored safety of guests in and around swimming areas.
  • Observed weather and water conditions and alerted visitors to potential dangers and storms.
  • Upheld hygiene standards in pool and surrounding area.
  • Provided friendly customer service to guests and addressed concerns.
  • Educated patrons on safety protocols and enforced safety rules.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Operated marine vessels to transport and entertain guests between the resort and firework viewing location.
  • Facilitated boat rentals for guests including cash handling, maintaining safety standards, and maintaining a clean and professional environment.

Patient Care Coordinator

Sedgwick Claims Management
02.2022 - 09.2022
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Communicated directly with injured workers to schedule and coordinate diagnostic imaging.
  • Fully complied with patient confidentiality in compliance with all HIPPA regulations.
  • Received and distributed patient medical reports to the appropriate recipients to make sure clients received care and communication appropriate to their personal situations.
  • Resolved client conflict over the phone and via email, to ensure the injured workers received the care they needed.

Shift Manager

Chick-fil-A
12.2015 - 01.2022
  • Prepared and distributed food efficiently while maintaining food safety and cleanliness standards
  • Trained and mentored new employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Built and maintained relationships with guests to ensure we were providing the best care and experience.
  • Monitored labor reports to ensure the business was profiting effectively.
  • Efficiently resolved conflict with guests to ensure a quality experience.
  • Handled all cash and electronic transactions when beginning and ceasing operations every day.

Skills

  • Effective problem-solver
  • Strong communicator
  • High organizational standards
  • Safety compliance
  • Payment processing
  • Guest relational skills

Timeline

Lifeguard/ Recreation Host

Walt Disney Parks and Resorts
10.2022 - Current

Patient Care Coordinator

Sedgwick Claims Management
02.2022 - 09.2022

Shift Manager

Chick-fil-A
12.2015 - 01.2022

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Kayla Butler